Ashwini Anil Rao
Truganina,Australia
Summary
Results-driven Client Relationship Manager with a proven history of fostering strong client partnerships that drive revenue growth. Expertise in Salesforce CRM and consistently surpassing sales targets, combined with advanced negotiation and problem-solving abilities. Committed to delivering exceptional customer solutions and enhancing overall client satisfaction.
Overview
14
14
years of professional experience
Work History
Client Relationship Manager
Proquest & Clarivate
05.2022 - Current
- Managing portfolio of Enterprise accounts of NSW, QLD and Pacific Island Regions, and Mid Tier accounts of ANZ Region
- Act as a primary point of contact for all customer concerns
- Establish, Develop and nurture strong relationship with customers
- Create strategies to generate recurring revenue and reduce churn
- Managing software renewals and ensuring the lowest churn rate
- Prepare quotation/agreements in readiness for clients, and managing responses to tenders and RFQs
- Driving incremental revenue by upselling and cross selling, and providing crossfunctional perspective on products and process to customers
- Regional Forecasting and reporting
Account Manager (Renewals)
Precisely & Pitney Bowes
01.2020 - Current
Account Representative
Precisely & Pitney Bowes
Melbourne, VIC
05.2017 - 12.2019
- Manage a portfolio of Public Sector/Govt
- Clients with a focus on establishing exceptional client relationship
- Prepare quotations/agreements in readiness for clients, and managing responses to tenders and RFQs
- Manage negotiations with clients, conveying the value of products / solutions, and provide basic technical support
- Identify any up-sell or cross-sell opportunities to enhance the customer experience and support growth targets
- Have been exceeding the sales target consistently leading to the growth of business in public sector
- Ensure the maintenance of the software is completed before the deadline and is updated in the system accordingly
- Liaise with Product team, Legal team, other internal teams as and when required to get the work done
Internal Account Manager
Synnex Australia
Oakleigh South, VIC
10.2014 - 11.2015
Internal Account Manager
Ingram Micro
Surrey Hills, VIC
05.2013 - 05.2014
- Managed major tier 1 portfolio with the focus on growing and building relationships, understanding customer requirements, prospecting leads and winning deals
- Driving the sales process from prospecting to the closer of the business opportunities
- Managed various Projects and ensured it's delivered efficiently before the due date
- Achieved 112% of my target quota, thus became the best performer of my team
- Providing small to large scale quotations, special bid prices, various vendor campaign prices, update stock availability, communicate with clients effectively and efficiently
- Handled IPG, PSG, Servers, Storage and Network products of various vendors such as APC, HP, Cisco, Lexmark, Epson, Zebra, Fuji Xeorx, Kyocera, canon, Acer, Asus, Samsung, Microsoft, Apple, EMC, VMWare, Symantec, Lenovo, IBM, etc (many more)
- Handle escalations, investigate and trouble shoot the root cause and provide solutions to fix it
- Negotiating margin with vendor to provide competitive quotes to clients
- Liaising with Technical team for all networking and server/storage related query/quotes
- Coordinating with product managers and buyers to handle all special requests
- Provide config product quotes for customized HP PSG products using HP Piper Config tools
- Sending BID requests to Vendors (HP, Lenovo, Jabra etc) in case of a bulk order or special case, request etc
Customer Solution Consultant
Time Telecom PTY LTD
South Melbourne, VIC
01.2011 - 01.2013
- Understand customer's requirement and suggest them with suitable solutions
- Negotiating the better plans with the customer, handling TIO issues at my level
- Updating CRM-Salesforce with the latest information
- Attend meetings whenever required and be an active participate in building retention strategy
- Train the new members on Salesforce, Tbill and basic SQL queries
- Cross selling and educating customers of diverse range of Telephone Products
- Apart from the above, I have also contributed in software testing (UAT) for CRM applications and other softwares in Telecom Domain using HP QC tool
- Writing the User Acceptance (UAT) test cases as per the BRS
- Understanding the UAT Master Test plan
- Mapping the Test Conditions and Test Cases in QC tool
Sales Consultant
Time Telecom Pty Ltd
South Melbourne, VIC
10.2010 - 05.2011
- Win-back the lost customers and retain the existing customers
- Providing superior product information and timely resolution of issues
- Working effectively in a team environment, sharing information and supporting team members
- Providing accurate sales reports to the Manager
- Working on Microsoft Office suite for reporting, Weekly Status Reports
- Meeting individual KPIs and team performance measures
Education
Bachelor of Engineering - Electronics and Communication
Srinivas Institute of Technology
Mangaluru, India06.2010
Class 12 -
Canara Pre-University College
Mangaluru, India05.2006
Class 10 -
Besant High School
Mangaluru, India03.2004
Skills
- MS Office 200X (Word, Excel, PowerPoint, Outlook)
- C
- Assembly languages 8081 and 8086
- MS Access
- SQL
- Salesforce (CRM)
- SAP
- HP Quality Centre
- Library Management Software
- Content Solutions
- Library Workflow Softwares
- Location Intelligence
- Asset Management
- Digital Solutions
- IT Hardware - PSG/IPG Products
- Security Products
Project Work as part of my Study
Interactive Response System, In telephony, Interactive Voice Response, or IVR, is a phone technology that allows a computer to detect voice and touch tones using a normal phone call. The IVR system can respond with the pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Once constructed, IVR systems generally scale well to handle large call volumes.
Personal Information
Date of Birth: 21 Sept 1987
References
References available upon request.
Timeline
Client Relationship Manager
Proquest & Clarivate
05.2022 - Current
Account Manager (Renewals)
Precisely & Pitney Bowes
01.2020 - Current
Account Representative
Precisely & Pitney Bowes
05.2017 - 12.2019
Internal Account Manager
Synnex Australia
10.2014 - 11.2015
Internal Account Manager
Ingram Micro
05.2013 - 05.2014
Customer Solution Consultant
Time Telecom PTY LTD
01.2011 - 01.2013
Sales Consultant
Time Telecom Pty Ltd
10.2010 - 05.2011
Bachelor of Engineering - Electronics and Communication
Srinivas Institute of Technology
Class 12 -
Canara Pre-University College
Class 10 -
Besant High School
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