Ashwin Kumar
Larapinta,NT
Summary
Dynamic technology leader with over 20 years of experience in driving ICT operations, cybersecurity, infrastructure modernization, vendor management, and digital transformation across diverse sectors, including community, education, and enterprise environments. Currently oversees technology services for approximately 450 staff and users within a complex organizational structure, achieving a remarkable 99.9% system availability while enhancing disaster recovery capabilities. Expertise in governance, change management, business continuity, and stakeholder engagement has been instrumental in aligning technology investments with organizational goals, particularly within Aboriginal community-focused organizations. Recognized for fostering high-performing teams and implementing innovative solutions that enhance operational efficiency and deliver measurable results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Information Technology Manager
Tangentyere Council Aboriginal Corporation
Alice Springs, Northern Territory
02.2022 - Current
- Managed ICT operations, facilitating effective service delivery for approximately 450 staff and users across various sites.
- Maintained high availability of server infrastructure and established resilient disaster recovery protocols to support business continuity.
- Analyzed organizational needs and implemented technology solutions to achieve targeted community service results.
- Oversaw technology procurement activities to enhance cyber security infrastructure and ensure operational efficiency.
- Managed endpoint management and network services to support business applications and enhance operational efficiency.
- Managed technology vendor contracts and service provider agreements, focusing on service quality enhancement and operational cost efficiency.
- Formulated and executed IT strategy to ensure technology integration supports overall business goals.
- Managed deployment of network infrastructure, ensuring improved system reliability and optimized performance.
- Designed and implemented ICT governance frameworks and procedures to ensure regulatory compliance and operational effectiveness.
- Managed technology projects and change initiatives focused on fostering a culture of continuous improvement within the organization.
- Facilitated training and development initiatives for ICT personnel, emphasizing collaboration and responsibility in their roles.
- Oversaw ICT service operations, providing reliable support to a user base of approximately 450.
- Implemented and maintained identity and access management protocols to enhance security across enterprise systems.
- Designed comprehensive plans for business continuity and disaster recovery to ensure operational resilience.
- Implemented risk mitigation strategies and conducted incident response activities to enhance security posture.
- Oversaw infrastructure management, including servers, networks, cloud services, and end-user computing initiatives. Directed the integration of servers, networks, cloud services, and end-user computing for enhanced operational efficiency. Led efforts to streamline infrastructure across servers, networks, cloud services, and end-user computing platforms.
- Cultivated relationships with executive leadership and operational stakeholders to enhance collaboration and decision-making.
Information Technology System Network Administrator
Our Lady of the Sacred Heart Catholic College
Northern Territory, Australia
09.2018 - 02.2022
- Supervised implementation and maintenance of security controls and infrastructure operations for optimal network performance.
- Formulated and established clear documentation for operational procedures and technical policies, reinforcing compliance and understanding among stakeholders.
- Developed and enforced backup recovery and disaster recovery protocols to mitigate risks and maintain seamless operations.
- Reviewed current operational performance to identify and prioritize future technology needs.
- Executed network infrastructure configuration and maintenance to support seamless connectivity across user base.
- Executed detailed system performance analysis to enhance user experience.
- Facilitated user administration for a diverse group of over 1,000 teachers, students, and staff, enhancing communication and collaboration across three campuses.
Branch Executive
Australian Computer Society
Darwin, NT
11.2019 - 11.2021
- Developed and implemented strategic initiatives aimed at improving digital literacy programs for diverse community engagement.
- Established collaborative relationships with industry leaders to facilitate valuable professional development initiatives for members.
- Designed and implemented workshops and seminars aimed at fostering collaboration and information exchange within the IT community.
- Developed junior staff capabilities through mentorship focused on best practices in project management and stakeholder engagement.
- Assisted in project coordination, event planning, membership outreach, and strategic initiatives. Supported executive leadership by maintaining an organized profile.
Founder
Etech Solutions
Fiji, New Zealand & Australia
03.2004 - Current
- Designed comprehensive business strategies and growth initiatives aimed at achieving organizational goals and enhancing market presence.
- Managed operational governance frameworks to optimize business performance outcomes.
- Executed technology consulting projects focused on streamlining client operations and facilitating effective decision-making strategies.
- Oversaw business development initiatives and investment decisions to strengthen client engagement and satisfaction.
- Formulated and executed strategic initiatives focused on refining service delivery processes and boosting client satisfaction levels.
- Analyzed client requirements and developed tailored technology solutions to optimize operational processes.
- Expanded client base from zero to over 20 within the first year of operation.
Owner / Founder
Green IT & Telecommunications Security
Northern Territory, Australia
10.2017 - 10.2022
- Assessed client needs and offered tailored technology consulting and advisory services to optimize performance.
- Developed comprehensive IT systems and network architectures to support organizational objectives.
- Facilitated technology adoption and drove business transformation efforts to enhance operational efficiency.
- Facilitated customer interactions and strategized technology recovery plans to enhance service delivery.
Senior Information Technology Specialist
Centre for Appropriate Technology
Northern Territory, Australia
02.2017 - 08.2018
- Directed operations to ensure optimal performance of enterprise systems and infrastructure.
- Performed comprehensive setup and upkeep of operating systems and applications, enhancing system reliability and user experience.
- Directed IT infrastructure project implementation, focusing on improving system reliability and overall performance for organizational efficiency.
- Monitored and refined security protocols to enhance protection of sensitive information and maintain adherence to regulations.
- Oversaw execution of IT infrastructure initiatives, ensuring enhanced reliability and performance throughout the organization.
- Regularly reviewed and updated security protocols to enhance protection of sensitive data and maintain regulatory adherence.
Lead Technical Specialist
Red Centre Technology Partners
Alice Springs, Australia
10.2015 - 03.2017
- Oversaw technical service delivery and support teams to ensure high-quality customer service.
- Directed management of customer technology environments to ensure seamless operations and address escalations promptly.
- Managed quality systems reporting processes to enhance operational efficiency and effectiveness.
- Oversaw the execution of advanced technical solutions by cross-functional teams, resulting in improved operational efficiency.
- Designed and executed technology initiatives that support organizational objectives and foster innovation.
Information Technology Specialist (Special Projects/Migration)
South32
Northern Territory, Australia
07.2015 - 10.2015
- Developed comprehensive documentation for IT procedures, improving knowledge transfer and operational consistency.
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Trained end-users on new software applications, increasing productivity across departments.
Field Service Technician
Paxus IT Recruitment (CSC Contract)
Northern Territory, Australia
03.2015 - 10.2015
- Provided technical support to clients, enhancing their understanding of systems' functionalities.
- Conducted routine maintenance checks, identifying potential issues before they escalated.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
- Trained junior technicians on troubleshooting techniques and best practices for service calls.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Field Service Technician
BHP Billiton
Groote Eylandt, Northern Territory, Australia
04.2015 - 08.2015
- Diagnosed and repaired hardware and software issues for various equipment in field settings.
- Installed, configured, and tested systems to ensure optimal performance and reliability.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Implemented process improvements that reduced response times for service requests significantly.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in field.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
Information Systems & Network Specialist
Leal Technology
Darwin, Australia
03.2014 - 03.2015
- Designed and implemented network solutions to enhance system performance and reliability.
- Managed configuration and maintenance of routers, switches, and firewalls for secure connectivity.
- Conducted thorough network assessments to identify vulnerabilities and recommend improvements.
- Installed firewalls and VPNs to increase and manage client network security.
- Provided hands-on training sessions for staff members on various networking topics such as VPNs, firewalls, routers/switches configurations.
- Reviewed network settings and made immediate updates, which improved overall security measures.
- Served as liaison between user community and software providers.
- Reduced downtime and improved system reliability by proactively monitoring network performance.
- Built server systems and installed into racks.
- Visually inspected temperature sensors to maintain health of servers and network devices.
- Monitored system logs for all company computers and devices to maximize uptime.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Completed remote repairs involving software solutions and hardware repairs.
IT Support Specialist
ComputerWorld Fiji Limited
Nadi, Fiji
03.2002 - 03.2007
- Resolved technical issues for users, enhancing system functionality and end-user satisfaction.
- Provided training on software applications, improving user proficiency and reducing support requests.
- Used ticketing systems to manage and process support actions and requests.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
Education
Master of Science - Information System Business Analysis
Upskilled
Sydney Olympic Park, NSW01-2022
Associate of Arts - Information System Business Analysis
Upskilled
Sydney Olympic Park, NSW01-2022
Associate of Applied Science - Computer Technology
Upskilled
Sydney Olympic Park, NSW01-2018
Diploma - Telecommunications Engineering
Milcom Institute
Sydney Olympic Park, NSW01-2017
Diploma in Information Systems - Information And Communication Technology
University of The South Pacific
Lautoka Campus01-2006
Skills
- Networking strategies
- Budget administration
- Virtualisation technologies
- Security planning
- Disaster recovery
- Enterprise architecture
- IT governance
- Infrastructure planning
- IT risk management
- IT procurement
- ITIL framework
- Infrastructure development
- Project coordination
- IT systems management
- Expense analysis
- IT service management
Certification
- Microsoft Certified Professional (MCP)
- Microsoft Certified Technology Specialist (MCTS)
- MCSA: Windows Server 2012
- VMware Certified Associate
- ITIL Foundation
- PRINCE2 Foundation
- Certified Blacklight Data Forensics Examiner
- Open Licensed Cabler
Languages
English
Fijian
Hindi
Timeline
Information Technology Manager
Tangentyere Council Aboriginal Corporation
02.2022 - Current
Branch Executive
Australian Computer Society
11.2019 - 11.2021
Information Technology System Network Administrator
Our Lady of the Sacred Heart Catholic College
09.2018 - 02.2022
Owner / Founder
Green IT & Telecommunications Security
10.2017 - 10.2022
Senior Information Technology Specialist
Centre for Appropriate Technology
02.2017 - 08.2018
Lead Technical Specialist
Red Centre Technology Partners
10.2015 - 03.2017
Information Technology Specialist (Special Projects/Migration)
South32
07.2015 - 10.2015
Field Service Technician
BHP Billiton
04.2015 - 08.2015
Field Service Technician
Paxus IT Recruitment (CSC Contract)
03.2015 - 10.2015
Information Systems & Network Specialist
Leal Technology
03.2014 - 03.2015
Founder
Etech Solutions
03.2004 - Current
IT Support Specialist
ComputerWorld Fiji Limited
03.2002 - 03.2007
Master of Science - Information System Business Analysis
Upskilled
Associate of Arts - Information System Business Analysis
Upskilled
Associate of Applied Science - Computer Technology
Upskilled
Diploma - Telecommunications Engineering
Milcom Institute
Diploma in Information Systems - Information And Communication Technology
University of The South Pacific