Asia Lam
Townsville,QLD
Summary
Aspiring clinical psychologist with a focus on trauma, child development and empowering diverse communities. My experiences in diverse community settings, coupled with leadership in cross-cultural and community initiatives, have shaped my holistic approach to mental health care and psychological science. I aspire to integrate evidence-based psychological interventions with my passions for creative therapeutic modalities—such as art, nature, and music—to foster healing, empower change in the community and create ecosystems of connection. I am committed to lifelong learning, fostering resilience and cross-cultural competency through my work in cultural exchange, community and volunteer work, leadership roles, and research involvement.
Overview
6
6
years of professional experience
Work History
Play Helper
PlayMatters
Townsville
06.2024 - Current
- Helping organise and facilitate playgroups including PlayConnect+, a playgroup specialised for children with disabilities and/or developmental concerns from ages 0-8 years.
- Engaging regularly with families from diverse cultural and socioeconomic backgrounds, ensuring an inclusive and welcoming environment.
- Support the facilitation of MyTime+ sessions by engaging with parents attending, making referrals when required and providing care and supervision for children with disabilities and developmental needs.
- Collaboration in planning, coordinating, and delivering special community events, such as Science Week at Riverway Parklands, focused on play-based learning and experiences for children.
- Worked with children with specialised needs to ensure safe and conducive environment for play and empowerment
President
JCU International Youth Fellowship (IYF) Society
Townsville, Australia
07.2021 - Current
- Demonstrating strong leadership through planning, facilitation, and execution of community-based events across Townsville and James Cook University (JCU), including cultural workshops and full-day activities such as Korean Culture Day, Taste of Korea JCU and Children’s Bible Camp.
- Collaborating with club members and volunteers in the community to promote IYF society and its programs across campus and the broader community, fostering cultural exchange and inclusivity.
- Engage regularly with members from diverse ethnic and national backgrounds, ensuring an open and welcoming environment for all participants and guest speakers.
Salon Manager & Receptionist
Nail Fashion
Townsville
04.2018 - Current
- Oversee daily operations in a fast-paced nail salon environment in Willows Shopping Centre, managing an average of 40-60 clients per day to ensure exceptional service.
- Proactively anticipate and resolve guest concerns to maintain high levels of customer satisfaction.
- Maintain extensive knowledge of all nail services, techniques, and styles, providing expert consultation to clients.
- Handle inventory management, including the safe handling, cleaning, and shelving of nail supplies and chemicals.
- Promote services and maintain a detailed understanding of all pricing, leading to increased sales and client retention.
- Cleaning, sanitising and storing nail supplies and salon inventory. Safe handling of any chemicals on-sight.
- Processing cash and EFTPOS payments with the ability to handle refunds when necessary.
- Overseeing the upkeep of the entire facility and maintenance of salon.
- Promptly responding to queries and bookings made over the phone and online and managing salon social media.
Student Mentor
JCU Student Mentor Program
Townsville
02.2022 - 11.2023
- Leading and facilitating student orientation programs
- Communicating effectively with diverse groups of students, understanding their needs, and providing support.
- Sending regular emails to mentees throughout the university semester as a way of checking up on them and providing student guidance.
- Promptly answering any student queries regarding university life and academia.
- Connecting students and mentees with relevant resources, support services and extracurricular opportunities when necessary.
- Collaborating with university staff and faculty to address student needs, contributing to a collaborative and cooperative educational environment.
Volunteer
Australian Kookaburra Kids Foundation
Townsville
01.2022 - 06.2023
- Assisted in organising and facilitating activity days for children of Defence Force families, including field trips to venues around Townsville, art and crafts and outdoor activities
- Provided guidance and support to children from diverse backgrounds, fostering a positive and inclusive atmosphere.
- Completed Connect Training, demonstrating a commitment to ongoing professional development in children’s mental health and staying updated on organisational policies.
Cultural Mentor
Pagoda Projects
07.2022 - 08.2022
- Conducted weekly video discussions with an assigned foreign exchange partner, facilitating cultural exchange through structured question-and-answer sessions.
- Provided mentorship, support, and guidance throughout the exchange program, encouraging cross-cultural understanding and communication.
- Engaged in cultural and language exchange
Research Intern
JCU Psychology Undergraduate Research Internship
Townsville
01.2022 - 02.2022
- Contributed to clinical psychology research by assisting in the design and execution of studies, providing valuable support to ongoing projects.
- Conducted abstract screening and evaluating articles for inclusion, helping to ensure the rigor and relevance of research findings.
- Used Rayyan.ai and other tools to organise research data, gaining experience in data management and evidence synthesis for clinical applications.
- Collaborated with research supervisor to refine methodologies, ensuring ethical and accurate data collection.
Playgroup Volunteer
Upper Ross CommunityGRO
Townsville
04.2021 - 08.2021
- Assisted in organising and facilitating weekly playgroups for children aged 4-7 years, creating a safe and engaging environment for social, emotional, and cognitive development for children and their parents.
- Contributed to meal preparation and ensured a clean, welcoming space by maintaining the tidiness of the play area and assisting with food service.
- Maintained high hygiene standards by regularly sanitising all play equipment, tables and eating utensils before and after each playgroup session
- Fostered positive interactions with children and parents, promoting an inclusive, supportive atmosphere for families from diverse backgrounds.
Ambassador Council Member
Student Voice Network (SVN)
Led And Ran Biweekly Online Team Meetings Of Over
02.2020 - 12.2020
- Led and ran biweekly online team meetings of over 10 members.
- Planned and produced various promotional videos and media content.
- Website formatter for the 2nd Edition of the Green Magazine project
- Organised and participated in several campaigning projects including the BIPOC Project, Aussies Arts Project and various mental health initiatives.
- Collaborated closely with project teams and council members to produce campaign ideas.
Education
Bachelor of Psychological Science (Honours) -
James Cook University
Townsville, QLD11.2024
Bachelor of Psychological Science -
James Cook University
Townsville, QLD11.2023
High School Diploma -
Ryan Catholic College
Townsville 12.2020
Skills
- Clinical Skills: Undergraduate-level research, trauma-informed care, child and adolescent development
- Queensland Working with Children Check (Blue Card)
- Introduction to Child Protection Training (Bravehearts)
- First Response Fire Training
- Program management: organising of large-scale community events for IYF Society and PlayMatters
- Leadership and communication: Team leadership, mentorship, cross-cultural communication, public speaking
- Safety and risk assessments: Ensuring a safe, structured, and stimulating environment required vigilance, attention to detail, and a deep understanding of child protection policies across volunteer roles and at PlayMatters
- Supervision, mentorship and team building: guided teams and groups of students in planning and executing events, projects and student-ran initiatives
- Adaptability and flexibility: Balancing multiple commitments including work, academic commitments and volunteering
- Problem resolution
- Therapeutic Communication: Working closely with children, families, and university peers has enhanced my ability respond with empathy and attunement in varied interpersonal settings
- Research Competency: Advanced statistical analysis, literature review, data management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Limited Working
Korean
Limited Working
Timeline
Play Helper
PlayMatters
06.2024 - Current
Cultural Mentor
Pagoda Projects
07.2022 - 08.2022
Student Mentor
JCU Student Mentor Program
02.2022 - 11.2023
Volunteer
Australian Kookaburra Kids Foundation
01.2022 - 06.2023
Research Intern
JCU Psychology Undergraduate Research Internship
01.2022 - 02.2022
President
JCU International Youth Fellowship (IYF) Society
07.2021 - Current
Playgroup Volunteer
Upper Ross CommunityGRO
04.2021 - 08.2021
Ambassador Council Member
Student Voice Network (SVN)
02.2020 - 12.2020
Salon Manager & Receptionist
Nail Fashion
04.2018 - Current
Bachelor of Psychological Science (Honours) -
James Cook University
Bachelor of Psychological Science -
James Cook University
High School Diploma -
Ryan Catholic College