Asia Lam
Townsville,QLD
Summary
Aspiring clinical psychologist with a focus on trauma, child development and empowering diverse communities. My experiences in diverse community settings, coupled with leadership in cross-cultural and community initiatives, have shaped my holistic approach to mental health care and psychological science. I aspire to integrate evidence-based psychological interventions with my passions for creative therapeutic modalities—such as art, nature, and music—to foster healing, empower change in the community and create ecosystems of connection. I am committed to lifelong learning, fostering resilience and cross-cultural competency through my work in cultural exchange, community and volunteer work, leadership roles, and research involvement.
Overview
6
6
years of professional experience
Work History
Play Helper
PlayMatters
06.2024 - Current
- Helping organise and facilitate playgroups including PlayConnect+, a playgroup specialised for children with disabilities and/or developmental concerns from ages 0-8 years.
- Engaging regularly with families from diverse cultural and socioeconomic backgrounds, ensuring an inclusive and welcoming environment.
- Support the facilitation of MyTime+ sessions by engaging with parents attending, making referrals when required and providing care and supervision for children with disabilities and developmental needs.
- Collaboration in planning, coordinating, and delivering special community events, such as Science Week at Riverway Parklands, focused on play-based learning and experiences for children.
- Worked with children with specialised needs to ensure safe and conducive environment for play and empowerment
President
JCU International Youth Fellowship (IYF) Society
07.2021 - Current
- Demonstrating strong leadership through planning, facilitation, and execution of community-based events across Townsville and James Cook University (JCU), including cultural workshops and full-day activities such as Korean Culture Day, Taste of Korea JCU and Children’s Bible Camp.
- Collaborating with club members and volunteers in the community to promote IYF society and its programs across campus and the broader community, fostering cultural exchange and inclusivity.
- Engage regularly with members from diverse ethnic and national backgrounds, ensuring an open and welcoming environment for all participants and guest speakers.
Salon Manager & Receptionist
Nail Fashion
04.2018 - Current
- Oversee daily operations in a fast-paced nail salon environment in Willows Shopping Centre, managing an average of 40-60 clients per day to ensure exceptional service.
- Proactively anticipate and resolve guest concerns to maintain high levels of customer satisfaction.
- Maintain extensive knowledge of all nail services, techniques, and styles, providing expert consultation to clients.
- Handle inventory management, including the safe handling, cleaning, and shelving of nail supplies and chemicals.
- Promote services and maintain a detailed understanding of all pricing, leading to increased sales and client retention.
- Cleaning, sanitising and storing nail supplies and salon inventory. Safe handling of any chemicals on-sight.
- Processing cash and EFTPOS payments with the ability to handle refunds when necessary.
- Overseeing the upkeep of the entire facility and maintenance of salon.
- Promptly responding to queries and bookings made over the phone and online and managing salon social media.
Student Mentor
JCU Student Mentor Program
02.2022 - 11.2023
- Leading and facilitating student orientation programs
- Communicating effectively with diverse groups of students, understanding their needs, and providing support.
- Sending regular emails to mentees throughout the university semester as a way of checking up on them and providing student guidance.
- Promptly answering any student queries regarding university life and academia.
- Connecting students and mentees with relevant resources, support services and extracurricular opportunities when necessary.
- Collaborating with university staff and faculty to address student needs, contributing to a collaborative and cooperative educational environment.
Volunteer
Australian Kookaburra Kids Foundation
01.2022 - 06.2023
- Assisted in organising and facilitating activity days for children of Defence Force families, including field trips to venues around Townsville, art and crafts and outdoor activities
- Provided guidance and support to children from diverse backgrounds, fostering a positive and inclusive atmosphere.
- Completed Connect Training, demonstrating a commitment to ongoing professional development in children’s mental health and staying updated on organisational policies.
Cultural Mentor
Pagoda Projects
07.2022 - 08.2022
- Conducted weekly video discussions with an assigned foreign exchange partner, facilitating cultural exchange through structured question-and-answer sessions.
- Provided mentorship, support, and guidance throughout the exchange program, encouraging cross-cultural understanding and communication.
- Engaged in cultural and language exchange
Research Intern
JCU Psychology Undergraduate Research Internship
01.2022 - 02.2022
- Contributed to clinical psychology research by assisting in the design and execution of studies, providing valuable support to ongoing projects.
- Conducted abstract screening and evaluating articles for inclusion, helping to ensure the rigor and relevance of research findings.
- Used Rayyan.ai and other tools to organise research data, gaining experience in data management and evidence synthesis for clinical applications.
- Collaborated with research supervisor to refine methodologies, ensuring ethical and accurate data collection.
Playgroup Volunteer
Upper Ross CommunityGRO
04.2021 - 08.2021
- Assisted in organising and facilitating weekly playgroups for children aged 4-7 years, creating a safe and engaging environment for social, emotional, and cognitive development for children and their parents.
- Contributed to meal preparation and ensured a clean, welcoming space by maintaining the tidiness of the play area and assisting with food service.
- Maintained high hygiene standards by regularly sanitising all play equipment, tables and eating utensils before and after each playgroup session
- Fostered positive interactions with children and parents, promoting an inclusive, supportive atmosphere for families from diverse backgrounds.
Ambassador Council Member
Student Voice Network (SVN)
02.2020 - 12.2020
- Led and ran biweekly online team meetings of over 10 members.
- Planned and produced various promotional videos and media content.
- Website formatter for the 2nd Edition of the Green Magazine project
- Organised and participated in several campaigning projects including the BIPOC Project, Aussies Arts Project and various mental health initiatives.
- Collaborated closely with project teams and council members to produce campaign ideas.
Education
Bachelor of Psychological Science (Honours) -
James Cook University
Townsville, QLD11.2024
Bachelor of Psychological Science -
James Cook University
Townsville, QLD11.2023
High School Diploma -
Ryan Catholic College
Townsville 12.2020
Skills
- Clinical Skills: Undergraduate-level research, trauma-informed care, child and adolescent development
- Queensland Working with Children Check (Blue Card)
- Introduction to Child Protection Training (Bravehearts)
- First Response Fire Training
- Program management: organising of large-scale community events for IYF Society and PlayMatters
- Leadership and communication: Team leadership, mentorship, cross-cultural communication, public speaking
- Safety and risk assessments: Ensuring a safe, structured, and stimulating environment required vigilance, attention to detail, and a deep understanding of child protection policies across volunteer roles and at PlayMatters
- Supervision, mentorship and team building: guided teams and groups of students in planning and executing events, projects and student-ran initiatives
- Adaptability and flexibility: Balancing multiple commitments including work, academic commitments and volunteering
- Problem resolution
- Therapeutic Communication: Working closely with children, families, and university peers has enhanced my ability respond with empathy and attunement in varied interpersonal settings
- Research Competency: Advanced statistical analysis, literature review, data management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Limited Working
Korean
Limited Working
Timeline
Play Helper
PlayMatters
06.2024 - Current
Cultural Mentor
Pagoda Projects
07.2022 - 08.2022
Student Mentor
JCU Student Mentor Program
02.2022 - 11.2023
Volunteer
Australian Kookaburra Kids Foundation
01.2022 - 06.2023
Research Intern
JCU Psychology Undergraduate Research Internship
01.2022 - 02.2022
President
JCU International Youth Fellowship (IYF) Society
07.2021 - Current
Playgroup Volunteer
Upper Ross CommunityGRO
04.2021 - 08.2021
Ambassador Council Member
Student Voice Network (SVN)
02.2020 - 12.2020
Salon Manager & Receptionist
Nail Fashion
04.2018 - Current
Bachelor of Psychological Science (Honours) -
James Cook University
Bachelor of Psychological Science -
James Cook University
High School Diploma -
Ryan Catholic College
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