Asima Bawa
Liverpool,NSW
Summary
Organised and skilled professional who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Accounts Representative
Collection House
06.2023 - Current
- Mentored junior colleagues in best practices for account management, fostering professional growth within the team.
- Maintained detailed records of client interactions using CRM software, ensuring relevant information was accessible to all team members as needed.
- Trained new hires on internal processes and systems, promoting a smooth onboarding experience for all team members.
- Improved efficiency by automating manual tasks through innovative software solutions tailored to meet business needs.
- Manage outstanding accounts with clients from Australia’s largest institutions
- Making and receiving high volume outbound/inbound calls
- Investigations to locate and establish contact with our customers
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
Social Media Coordinator
Your Maketeers Team
10.2022 - 12.2023
- Created social media content for clients with consistent content and tone.
- Enhanced online engagement for clients with the creation of compelling content for various platforms.
- Created shareable content that resonated with clients followers, driving increased engagement rates and audience growth.
- Strengthened clients brand identity with consistent messaging, tone, and visual elements across all posts.
Administrative Assistant Manager
Green Island Women Wing
09.2019 - 11.2022
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Dealing with customers via phone, face to face and email.
- Managing social media accounts and postings.
Customer Service Representative
Furniture Removalist Services
07.2018 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Arts - Business Administration
Arab Open University
Jeddah, KSA07.2017
Skills
- Invoice Processing
- Cash Flow Management
- Payment Processing
- Budget Planning
- Multi tasking
- Event managing
- Proficient computer literacy
- Working under pressure
Timeline
Accounts Representative
Collection House
06.2023 - Current
Social Media Coordinator
Your Maketeers Team
10.2022 - 12.2023
Administrative Assistant Manager
Green Island Women Wing
09.2019 - 11.2022
Customer Service Representative
Furniture Removalist Services
07.2018 - 11.2018
Bachelor Of Arts - Business Administration
Arab Open University
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