ASIRI FERNANDO

• AV and Video Conferencing Technical Support for Corporate Clients.
• • Identify and analyze problems with existing AV systems and Video
• Conferencing Systems
• • Assisting users with the operation of the AV equipment/ Video
• Conferencing and addressing user issues
• • AV and Video Conferencing Troubleshooting( MTRs, Cisco, Poly)
• • Familiar with Connectwise and ServiceNow platforms
• • Monitor and maintain clients AV systems
• • Maintaining a regular regime of system testing, preventative maintenance,
• client training
• • Liaise with corporate clients onsite, via email and over the phone
• • Keeping compliance with existing Service Level Agreements
• • Provide timely and effective incident support for Audio Visual Systems

• Global technical support for video conferencing products and services.

Deploy/troubleshoot Cisco video conferencing units( Both on-prem and cloud) • Cisco control hub (cloud VC deployment,troubleshooting,reports) • Microsoft teams room deployment/troubleshooting ( Both android and windows based) • Plan Video conference and townhall setups for new sites. • Point of contact for video product/services/consultation Asia pacific and Australia/New Zealand • Working experience with ticketing systems ( ServiceNow, Remedy) • Familiar with paging system (xMatters)

• Technical support for Unified Communication in Asia pacific region and Oceania region.

Voice • Provisioning Jabber , Cisco desk phones , managing DID numbers, Cisco Call manager routing, • Deploy/manage IVR solutions,voicemails for hotlines • Dealing with vendors and ISPs for joint troubleshooting. Collaboration • Troubleshoot webex/Webex events quality/connectivity • Standby for regional townhalls • Manage user accounts, generate ad-hoc reports

• GSM and WCDMA planning, optimization and troubleshooting.