Asish Rashneil Dutt
Prestons,Australia
Summary
Dynamic IT Technical Support Officer with proven expertise at Fiji National University, delivering exceptional end-user support and enhancing IT service delivery. Proficient in Microsoft Suite and skilled in problem-solving, I effectively manage complex projects while fostering strong communication and teamwork. Committed to maintaining high standards of integrity and confidentiality in all operations.
Overview
12
12
years of professional experience
Work History
General Laborer
Giglio's Fresh Chickens
Bonnyrigg, NSW
07.2024 - Current
- Organize products for delivery or customer pickup.
- Ensure items are stored at the correct temperatures.
- Loading and Unloading: Handle crates and boxes safely.
- Sanitize machines, tools, and work surfaces regularly.
- Clean floors, walls, and drainage areas in compliance with health codes.
- Use approved cleaning agents safely and effectively.
- Monitor and report signs of infestation.
- Carefully unload live chickens from transport crates or cages.
- Secure chickens by their legs into metal shackles on a moving conveyor or overhead line, preparing them for stunning and slaughter.
- Work efficiently to keep up with the pace of the production line.
- Use of pallet jack to carry large volumes of crates or boxes.
Warehouse Storeperson
H+K International
06.2024 - 07.2024
- Accurately picked and packed orders to meet daily targets.
- Safely loaded and unloaded trucks and containers.
- Organized stock efficiently in the warehouse.
- Performed basic repairs on shelving and pallet racking.
- Used tools like drills and saws for small tasks.
- Handled occasional heavy lifting as needed.
- Keeping the work area clean and organized, and managing waste disposal.
IT Technical Support Officer
Fiji National University
04.2021 - 06.2024
- Provide quality and timely services to Student and Staff within the campus assigned.
- Is fully accountable and responsible for providing overall end-user support and other IT services of the campus daily operations.
- Is responsible for providing overall IT Service delivery to all computing, data, voice and visual communications services within campus and premises assigned.
- Ensure that all staff and students at the university are adequately and efficiently connected to IT critical services (Internet, Email, Student Services, Staff Services, Phone System, Data Network) always.
- Providing end-user support (technical hardware & software) for all IT services on the campus and ensure all user faults logged are cleared within 24 hours or escalation requested to HD with work order updates provided.
- Responsibility for specialist equipment, software and other resources relating to teaching & learning environment like Moodle, Room Master, Opera & Nida.
- Act in a supervisory and hands-on capacity to ensure the ITS supports the smooth running of ITS systems across the University campuses.
- To lead 1st, 2nd & 3rd level support teams to deliver high quality, cost-effective support services.
- To act in a technical capacity providing advice, completing projects and technical support both remotely and face to face.
- To work with the Managers to deliver ITS support, plan and execute projects and develop ITS in line with group development plans.
- To produce accurate and timely reports to demonstrate delivery performance and ensure effective management of performance levels.
- To ensure ‘core data’ (e.g., site addresses, Directory Services, equipment lists, etc.) for nominated sites are up-to-date and always correct.
- To act as the ‘escalation supervisor’ for all service delivery performance issues.
- Ability to understand technical requirements and translate these into understandable components for others in the authority.
- Own the Incident Management Process.
- Assist in the designing and implementing upgrades to its campus network infrastructure.
- Provide a daily critical checklist of IT services available arid report any outages or faults.
- Design and implement a methodology for Quality checks and service improvement.
- Monitoring of student PC usage in Labs & library using appropriate software and reporting concerns to immediate supervisor.
- Updated Inventory for Campus with a quarterly update to Management with the breakdown by equipment type, allocation, and age.
- Responsible for Inventory Audit for Campus.
- Provide a weekly report for all works carried out with status, copy updated in the ITS share drive.
- Provide weekly management reports on operation of campus with an update of all activities, outage, major faults, and weekly planning.
- Provide Service report (Internet, Email, Power etc.) to ITS Management.
- Ad-hoc reports as requested by Management.
- Establishes and maintains permanent files about out of order equipment and copy paper requirements; files and retrieves files as requested.
- Ensure structured cabling in’ the campus is maintained at the highest standard. Upgrades, re-cabling, and enhancements are part of the daily routine.
- Assist on where and when requested with any IT installation, upgrade and maintenance required within the designated campus as assigned.
- Contributing to future planning to improve the efficiency and effectiveness of ITS systems and services.
- To proactively manage and develop the groups call logging system, looking for opportunities for the system to improve our processes, forms, and communication with our customers.
- To manage the creation of training resources and organize the delivery of training end-users, identifying ways to enable self-help through FAQ’s and knowledge bases.
- To deliver the best value, where possible advice and procure hardware and software from the standard IT hardware/software catalogue.
- To organize and attend meetings and present relevant updates to staff.
- To own IT support issues and see them through to conclusion.
- Oversee distribution of ITS equipment such as desktops, laptops, printers, multimedia, and audio-visual units.
ICT Lab Technician
Fiji National University
11.2015 - 03.2021
- ICT user support and supervision of ICT labs
- Managing live lectures and live video conference
- Doing project work, data cabling, PC maintenance
- Manage Natabua Helpdesk.
- Doing remote support to staffs in outer campus
- Managing ICT services in Ba, Naceva and CMNHS campus.
Administrative Assistant
University of Fiji
08.2013 - 10.2015
- Provide customer service to students.
- Data entry, helping in organizing functions, creating student files.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Maintained files and filing, keeping sensitive information confidential.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Maintained database of client contact information with accuracy and attention to detail.
- Developed and maintained filing systems for confidential documents and records.
- Maintained calendars and schedules to set appointments for management team.
- Managed office supplies inventory and placed orders when necessary.
Library/IT Assistant
University of Fiji
04.2013 - 07.2013
- Provide customer service to students.
- Cataloging
- Data entry
- Supervision of IT Labs.
- Processed print and non-print library materials to prepare for inclusion in library collections.
- Maintained library reading area and reference collection, including books, magazines, newspapers, and audio-visual materials.
- Compiled statistical data related to borrowing trends or resource utilization.
- Created a user-friendly website to provide access to digital resources.
- Performed circulation duties such as issuing and receiving library materials, collecting fines and maintaining records.
- Conducted inventory of books, magazines and other items regularly to ensure accuracy of records.
- Resolved customer complaints in a professional manner while upholding organizational policies.
Education
Postgraduate Diploma - Information Technology
University of Fiji
12.2023
Certification - Windows Server 2016 Administration
Fiji National University
12.2021
Bachelor - Information Technology
University of Fiji
04.2013
Trade Certificate - Fabrication & Welding
Fiji Institute of Technology
12.2008
Skills
- Proficient with Microsoft Suite of products such as Word, Excel, PowerPoint, and Outlook
- Communication skills, good written and verbal skills in English and Hindi languages
- Ability to work independently or as part of a team
- Strong decision maker
- Interactive and social skills
- Analytical and problem-solving skills
- Honest and ethical, with high levels of integrity and confidentiality
Referee 1
Kelly Northey - Giglio's Fresh Chickens
Supervisor
0490397369
kelly.northey8@gmail.com
Referee 2
Irfaaz Ismail - Western Sydney University
Senior Business Analyst
0405688366
I.Ismail@westernsydney.edu.au
Referee 3
Charanjeet Singh - Fiji National University
IT Regional Leader - West/North
+679 9927054
charanjeet.singh@fnu.ac.fj
Timeline
General Laborer
Giglio's Fresh Chickens
07.2024 - Current
Warehouse Storeperson
H+K International
06.2024 - 07.2024
IT Technical Support Officer
Fiji National University
04.2021 - 06.2024
ICT Lab Technician
Fiji National University
11.2015 - 03.2021
Administrative Assistant
University of Fiji
08.2013 - 10.2015
Library/IT Assistant
University of Fiji
04.2013 - 07.2013
Postgraduate Diploma - Information Technology
University of Fiji
Certification - Windows Server 2016 Administration
Fiji National University
Bachelor - Information Technology
University of Fiji
Trade Certificate - Fabrication & Welding
Fiji Institute of Technology
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