Asiya Mir
Broadmeadows
Summary
Motivated and customer-focused professional with over 3 years of experience in retail, customer service and fast food environments, bringing hands-on expertise across a range of customer-facing roles. Known for delivering high-quality service, resolving customer concerns with empathy and efficiency, and maintaining strong operational standards. Skilled in using POS systems, managing challenging situations calmly, and handling customer enquiries both in person and over the phone. Eager to contribute strong communication skills, adaptability, and a collaborative mindset to a team like Probe CX, with a firm commitment to growth, professionalism, and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Telstra
11.2024 - 04.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
Crew Member Team Leader
Guzman Y Gomez
04.2024 - 04.2025
- Operated POS system, managed orders, and ensured prompt and friendly service
- Answered customer inquiries and provided accurate information regarding products.
- Resolved customer complaints promptly and efficiently.
Retail Worker
Best and less
Melbourne
01.2023 - 04.2024
- Maintained an organized store environment by restocking shelves and organizing displays.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Greeted customers, identified their needs and provided assistance with product selection.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Maintained accurate records of all transactions using POS software systems.
Education
Bachelor of Science - Bachelors of Speech Pathology
RMIT University
01-2027
Certificate 4 Allied Health Assistance - Allied Health
RMIT
11-2025
Victorian Certificate of Education (VCE) -
Sirius College Eastmeadows
01.2023
Skills
- Strong verbal and written communication
- Fast Learner Adaptable to Rotating Rosters
- Customer service and complaint handling
- Friendly and helpful customer service approach
- Phone support interpersonal skills
- Quick learner with ability to adapt in fast-paced settings
- Reliable and committed to high-quality service
Certification
- Willing to obtain a Police Check, WWCC or First Aid if required.
- Completed SOA: SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Availability
Flexible with rotating rosters
Timeline
Customer Service Representative
Telstra
11.2024 - 04.2025
Crew Member Team Leader
Guzman Y Gomez
04.2024 - 04.2025
Retail Worker
Best and less
01.2023 - 04.2024
Bachelor of Science - Bachelors of Speech Pathology
RMIT University
Certificate 4 Allied Health Assistance - Allied Health
RMIT
Victorian Certificate of Education (VCE) -
Sirius College Eastmeadows