Askari Aqa Naqvi
Melbourne,VIC
Summary
A dynamic leader with a proven track record at Third Party Claims, I excel in operations management and team leadership. Skilled in elevating customer satisfaction and driving profit growth through strategic planning and effective staff development. Demonstrates exceptional problem-solving and communication abilities, ensuring high-quality service delivery and workplace harmony.
Overview
5
5
years of professional experience
Work History
Hire Car Manager
Third Party Claims
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Hospitality And Tourism Management
Australasia Polytechnic
Melbourne, VIC01-2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Strategic Planning
Timeline
Hire Car Manager
Third Party Claims
01.2020 - Current
Bachelor of Science - Hospitality And Tourism Management
Australasia Polytechnic
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