Askari Naqvi
Melbourne,VIC
Summary
Experienced and results-driven Fleet Car Manager and Claims Manager with a proven track record of managing large vehicle fleets, optimizing operations, and handling insurance claims with efficiency and precision. Skilled in coordinating logistics, reducing operational costs, and ensuring fleet compliance with safety and regulatory standards. As a Claims Manager, demonstrated strong analytical skills and attention to detail in processing, evaluating, and resolving claims, while maintaining excellent relationships with clients and service providers. Known for a proactive approach, strong organizational abilities, and a commitment to delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Claims Manager
Third Party claims
Melbourne, Victoria
07.2022 - Current
- Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
- Motivated team members to maintain targeted turnaround time to obtain processing goals.
- Prepared detailed reports on claim status and activities for management review.
- Conducted meetings to discuss issues and find pertinent solutions to problems.
- Collaborated with other departments to investigate potential coverage disputes or discrepancies.
- Contacted banks to acquire credit information.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Input claim information and payments into company database.
- Established strong relationships with external partners, including adjusters, contractors, and medical providers, to streamline claims resolution.
- Maintained accurate records of all claim activities including payments, denials and appeals.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Communicated with reinsurance brokers to obtain claim information for processing.
- Oversaw onboarding processes for new team members, delivering training on claims handling.
- Managed team members effectively to meet high production standards with accurate results.
Fleet Manager
Your ride hire car
Melbourne, Victoria
06.2020 - 06.2022
- Developed and implemented policies and procedures for fleet operations.
- Managed insurance policies and claims for the fleet, minimizing risks and financial exposure.
- Developed emergency response plans for vehicle breakdowns and accidents to minimize downtime.
- Negotiated contracts with suppliers for parts, services, vehicle rentals.
- Managed the allocation and scheduling of vehicles to meet organizational needs and maximize utilization.
- Utilized fleet management software to streamline operations and improve data accuracy.
- Communicated with upper management and drivers to build lasting relationships.
- Identified opportunities to reduce cost and improve productivity.
- Resolved customer complaints regarding service issues or delays in delivery times.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
Education
Bachelor of Science - Hospitality And Tourism Management
Academes Australasia Polytechnic
Melbourne 03-2023
Graduate Diploma - Early Childhood Education
Victoria University
MelbourneSkills
- Claim analysis
- Policy interpretation
- Team management
- Customer service
- Report preparation
- Vendor negotiation
- Problem solving
- Fleet management
- Operational planning
- Relationship building
- Performance management
- Conflict resolution
- Process improvement
- Customer satisfaction
- Cash handling
- Food and beverage knowledge
- Written communication
- Operational systems monitoring
- Strategic planning and analysis
- Team leadership
- Goal setting
- Front office staff
- Marketing strategy
- Decision-making
- Claims processing
- Data analysis
- Collaboration skills
- Risk assessment
- Time management
- Problem-solving abilities
- Fraud detection techniques
- Quality assurance
- Business administration
- Team motivation
- Cost reduction
- Communication skills
- Active listening
- Multitasking Abilities
- Attention to detail
- Self motivation
- Contract management
- Continuous improvement
- Interpersonal skills
- Networking strategies
- Adaptability and flexibility
- Plan projects
Timeline
Claims Manager
Third Party claims
07.2022 - Current
Fleet Manager
Your ride hire car
06.2020 - 06.2022
Bachelor of Science - Hospitality And Tourism Management
Academes Australasia Polytechnic
Graduate Diploma - Early Childhood Education
Victoria University