Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Rami Jaber

Adelaide ,SA

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cafe Manager

Scootz Cafe West Beach
11.2022 - Current
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.

Cafe Manager

St Georges Bakehouse On Hindley
09.2019 - 08.2022
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
  • Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Consistently met or exceeded revenue targets through effective planning and execution of sales strategies.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

FOH Manager

Hotel Tivoli
02.2016 - 03.2019
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Streamlined reservation processes for enhanced guest experiences and increased bookings.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Education

BBA - Hospitality Administration And Management

Kaplan Business School
Adelaide, SA
12.2021

Diploma - Business

Kaplan Business School
Adelaide, SA
08.2018

High School Diploma -

Norwood Morialta High School
Magill, SA
12.2014

Skills

  • Business Marketing
  • Customer Engagement
  • Food Orders
  • Scheduling
  • Cost Monitoring
  • Coffee Shop Operations
  • Cost Control
  • Sales Tracking
  • Customer Experience Management
  • Staff Management
  • Food safety compliance
  • Staff training

Certification

  • Responsible Person License - CBS Liquor & Gaming
  • RSA from Galaxy Training Australia


Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Additional Information

References :


Ray Monzer

St Georges Bakehouse

0400020000


Hayley Tetlow

Scootz Cafe

0410669002


Sam Hamra

Hotel Tivoli

0403043743

Timeline

Cafe Manager

Scootz Cafe West Beach
11.2022 - Current

Cafe Manager

St Georges Bakehouse On Hindley
09.2019 - 08.2022

FOH Manager

Hotel Tivoli
02.2016 - 03.2019

BBA - Hospitality Administration And Management

Kaplan Business School

Diploma - Business

Kaplan Business School

High School Diploma -

Norwood Morialta High School

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