Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Asma Amani

Ferntree Gully,VIC

Summary

Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

10
10
years of professional experience

Work History

Collections Manager, Process Server

Integarted Recovery Services
04.2020 - Current
  • Interoperate for customers who can’t speak English
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Established procedures for collection of past due amounts.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Supervised staff of collectors, monitoring phone calls and letters.

Telecommunications Technician

Serco
01.2016 - 01.2019
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Performed preventive maintenance of telecommunications equipment.

Fast Food Attendant

McDonalds
01.2015 - 01.2017
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Made change and returned correct cash and coin to patrons.
  • Assisted with preparing salads and cold food items.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Prepared salads, soups and sandwiches for customers.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Jewelry Sales Associate

Bevilles Jewellers, Fountain-Gate
01.2014 - 01.2016
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Consultant

Simply Energy, Richmond
01.2014 - 11.2015
  • Analyzed problematic areas to provide recommendations and solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Implemented practices and procedures to reduce expenditures and increase savings.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Victorian Certificate of Education -

Dandenong High School
01.2013

Diploma of Event Management and Diploma of Business Public Relations -

Swinburne University of Technology
01.2016

Advanced Diploma - Event Management

Swinburne University of Tech
Melbourne, VIC
02.2017

Skills

  • Adaptability and Flexibility
  • Computer Literacy
  • Credit Analysis Proficiency
  • Budgeting and Forecasting
  • Organizational Skills
  • Goal-Oriented Focus
  • Software Proficiency
  • Team Leadership Experience
  • Strong Communication Abilities
  • Debt Recovery Expertise
  • Attention to Detail
  • Interpersonal Skills
  • Decision-Making Abilities
  • Prioritizing and Planning
  • Strategy Development
  • Customer Service
  • Willing to Learn

References

Available upon request

Timeline

Collections Manager, Process Server

Integarted Recovery Services
04.2020 - Current

Telecommunications Technician

Serco
01.2016 - 01.2019

Fast Food Attendant

McDonalds
01.2015 - 01.2017

Jewelry Sales Associate

Bevilles Jewellers, Fountain-Gate
01.2014 - 01.2016

Consultant

Simply Energy, Richmond
01.2014 - 11.2015

Victorian Certificate of Education -

Dandenong High School

Diploma of Event Management and Diploma of Business Public Relations -

Swinburne University of Technology

Advanced Diploma - Event Management

Swinburne University of Tech

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Asma Amani