ASMA KASHIF
Melbourne,VIC
Summary
Professional with proven track record in project support, skilled in coordinating tasks, managing schedules, and ensuring project milestones are met. Strong focus on team collaboration, adaptable to changing needs, and consistently reliable. Expertise in project management software, resource allocation, and stakeholder communication. Known for problem-solving abilities and keen eye for detail, driving projects to successful completion.
Overview
13
13
years of professional experience
Work History
Assistant Project Management
Winowin Consultant
Melbourne, VIC
08.2025 - 12.2025
- Assisted project planning and scheduling to maintain on-time delivery of project milestones.
- Coordinated communication among team members to ensure alignment on project goals and tasks.
- Supported budget tracking and resource allocation to optimize project expenditures.
- Facilitated stakeholder meetings to gather feedback and address project concerns effectively.
- Maintained project documentation for accurate record-keeping and compliance purposes.
- Monitored project progress and identified potential risks, proposing mitigation strategies as needed.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
Education Support Professional
Gilgai Plains Primary School
Melbourne, VIC
10.2024 - 05.2025
- Supported classroom activities, enhancing student engagement and learning outcomes.
- Assisted teachers with lesson preparation and instructional materials organization.
- Monitored student behavior, promoting positive interactions and conflict resolution strategies.
- Implemented individualized support plans for students with diverse learning needs.
- Collaborated with staff to develop effective communication strategies for parents and guardians.
- Facilitated small group sessions to reinforce concepts and improve student understanding.
- Provided consistent feedback to teachers regarding student progress, enabling targeted instruction adjustments when necessary.
- Implemented individual behaviour support plans for students engaged in inappropriate behaviours.
- Boosted student engagement through the use of interactive materials and hands-on activities during instructional periods.
Customer Service & Admin Assistant
TaxPro Partner
Sydney, NSW
06.2022 - 09.2023
- Processed invoices and expense reports with attention to detail.
- Developed and maintained filing systems for client documents and records.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Bank Administrative Officer
Habib Bank Ltd
Pakistan
02.2013 - 02.2015
- Facilitated customer account management and transaction processing, ensuring accuracy and compliance with banking regulations.
- Collaborated with team to enhance service delivery and improve client satisfaction metrics through effective communication.
- Implemented operational improvements by streamlining workflows, resulting in enhanced efficiency in daily banking activities.
- Oversaw document verification processes, maintaining high standards of security and confidentiality for sensitive information.
- Analyzed customer feedback to identify areas for improvement, contributing to strategic decisions that elevated service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Education
MBA - Business Administration
Universal Business School Sydney
Sydney, NSW11-2019
BBA - Public Administration
University Of Karachi
Pakistan12-2011
Skills
- Project monitoring
- Project planning
- Project scheduling
- Paperwork processing
- Appointment scheduling
- Customer relationship management (CRM)
- Recordkeeping strengths
- Microsoft Excel
- Call management
- Documentation
- Microsoft Office Suite
- Meeting coordination
- Complaint handling
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
Assistant Project Management
Winowin Consultant
08.2025 - 12.2025
Education Support Professional
Gilgai Plains Primary School
10.2024 - 05.2025
Customer Service & Admin Assistant
TaxPro Partner
06.2022 - 09.2023
Bank Administrative Officer
Habib Bank Ltd
02.2013 - 02.2015
MBA - Business Administration
Universal Business School Sydney
BBA - Public Administration
University Of Karachi