Asma Mirza
Brisbane,QLD
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist
Sam’s Gourmet Pizzas
Brisbane, QLD
01.2023 - 10.2023
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Keep records of guests who visit the store
- Draw up client pre-orders and ensure that orders are ready before clients’ arrival
- Communicate with delivery platforms such as Uber, Doordash, informing them of driver’s delivery issues and customer complaints
- Keep clear records of payments received and make detailed notes of balance payments and pending orders on POS
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service Coordinator
Emrill Facilities Management - EMAAR Properties
United Arab Emirates - Dubai
12.2021 - 11.2022
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Resolving product and services related questions and support queries
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Logging all customer engagements in CRM system and providing clients with updated information on their active cases
- Ensuring customers are kept abreast with progress updates on their cases
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Education
On going studies -
Master of Information System
Brisbane, QLD12.2024
Completed -
Bachelor of Information Technology/ Networking And Security
United Arab Emirates09.2019
Skills
- Strong communication and interpersonal skills both verbal and written
- Strong attention to detail and high level of accuracy
- Ability to multitask and stay organized
- Possess retentive memory to remember bookings
- Ability to work independently and within a team
- Ability to communicate and interact with people at all levels (both externally with customers, and internally with team members and other departments)
- Maintaining a positive, empathetic and professional attitude towards customers at all times
References
Amjad Mirza, mirza.amjad@gmail.com, 0448 099 330
Hobbies and Interests
I enjoy baking and playing games
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Professional Working
Timeline
Receptionist
Sam’s Gourmet Pizzas
01.2023 - 10.2023
Customer Service Coordinator
Emrill Facilities Management - EMAAR Properties
12.2021 - 11.2022
On going studies -
Master of Information System
Completed -
Bachelor of Information Technology/ Networking And Security