Summary

Overview

Work History

Education

Skills

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Timeline

ASMA UNISSA

Auburn,Australia

Summary

Results-driven and resourceful IT professional with a background in Commerce (Computers) and a Master’s degree in Applied Information Technology from Victoria University, Australia. Demonstrates a solid foundation in project management, business analysis, and technical skillsets including cloud services, software development, and network management. Recognized for strong analytical thinking, quick adaptability to new technologies, and effective collaboration within cross-functional teams. Passionate about delivering high-quality solutions and open to exploring diverse roles and travel opportunities.

Offering excellent interpersonal skills and passion for helping customers. Brings ability to quickly learn and understand sales techniques and customer service best practices. Ready to use and develop communication and problem-solving skills in Customer Service Sales Specialist role.

Attentive Customer Service Representative with Number years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

years of professional experience

Work History

Sales Assistant

Colette

[City], Australia

06.2022 - 01.2025

Provided exceptional customer service and product knowledge in a high-end fashion retail environment
Assisted customers in selecting accessories and styling options to drive sales and enhance customer satisfaction
Maintained store presentation, managed stock levels, and performed merchandising tasks
Operated POS systems for transactions, returns, and inventory inquiries
Supported store promotions and marketing campaigns to meet sales targets
Collaborated with team members to ensure a seamless and enjoyable shopping experience

ICT Business Analyst

Gems IT Solutions

Sydney, Australia

06.2020 - 02.2022

Collaborated with stakeholders to gather and analyze business requirements for software and system solutions
Converted business needs into detailed functional and non-functional specifications
Worked closely with cross-functional teams to ensure alignment between business objectives and technical implementation
Assessed existing business processes and recommended improvements for efficiency and scalability
Conducted feasibility studies, gap analysis, and impact assessments
Supported end-to-end project delivery including UAT planning, execution, and validation
Created comprehensive documentation including BRDs, use cases, workflows, and user manuals

Customer Service Representative

EG Group

[City], Australia

04.2018 - 03.2020

Delivered excellent customer service in a fast-paced retail environment
Resolved customer inquiries and complaints promptly and professionally
Processed transactions accurately using POS systems and maintained cash register balances
Assisted with stock control, inventory checks, and visual merchandising
Ensured compliance with company policies, hygiene standards, and safety regulations
Contributed to team performance through a proactive and customer-focused approach

Junior Business Analyst

Omais Software Services PTY LTD

Hyderabad, India

06.2015 - 09.2017

Designed and documented specifications in collaboration with the sales and accounts teams
Developed system requirements to enhance quality, performance, and user experience
Ensured proper documentation and availability of infrastructure materials
Maintained traceability of requirements through project lifecycles
Used standard templates and tools to record, manage, and report on requirements