Asma Zeitoun
Guildford West,NSW
Summary
Accomplished Retail Sales Manager offering over Number years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established Type retailers. Positive team manager with record of high employee retention rates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Retail Sales Manager
All Luxury Items
10.2020 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Negotiated favorable pricing terms with vendors while maintaining positive relationships, allowing for better profit margins without sacrificing quality.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
Receptionist
Sunshine Mechanical Repairs
03.2003 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected Type payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Certificate IV - Community Services
Granville Tafe
Granville, NSW09.2015
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Management
- Decision-Making
- Cash Handling
- Store Opening and Closing
- Upselling strategies
- Training and mentoring
- Strategic Planning
- Marketing Strategies
- Staff Oversight
- Sales Coaching
- Sales Reporting
- Sales Targeting
- Data Analytics
- Sales processes
- Direct Sales
Languages
Arabic
Full Professional
Timeline
Retail Sales Manager
All Luxury Items
10.2020 - Current
Receptionist
Sunshine Mechanical Repairs
03.2003 - 05.2019
Certificate IV - Community Services
Granville Tafe
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