Asmaa Alrowaihi
Melbourne,Australia
Summary
I am a motivated and reliable professional with experience in government administration and customer service. I am seeking part-time or full-time employment in a professional environment where I can use my skills and services effectively. I am hardworking, friendly and approachable with the ability to work both independently and as part of a team. I am organized and dependable, able to manage multiple tasks a positive attitude and with a strong interest in contributing to a professional government team and building a long-term career.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
AUSTRALIAN TAXATION OFFICE
Melbourne, Australia
03.2025 - 07.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated angry customers during calls using approved scripts, ensuring ongoing customer satisfaction.
- Answered inbound calls, chats, and emails to facilitate efficient customer service.
- Identified service needs by asking probing questions and accurately inputting information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Process Worker
ALDI DISTRIBUTION CENTRE
Sydney, Australia
01.2023 - 11.2024
- Coordinated pre-commissioning and commissioning tasks, ensuring timely operational readiness.
- Maintained inspection-ready facility by monitoring operations and executing thorough housekeeping tasks.
- Managed outgoing shipments by preparing documentation, boxing items, and staging deliveries for prompt dispatch.
- Scanned barcodes on merchandise to update inventory records. and processed merchandise by moving to proper areas.
- Managed outgoing shipments by setting up documents, boxing items and staging deliveries.
- Scanned barcodes and processed merchandise by moving to proper areas.
- Enforced inventory controls by collecting stock location orders and printing requests.
- Provided customers with timely updates on ship dates and product issues to improve service. and sales departments of ship dates, progress and product issues.
Cleaner Supervisor
WHIZZ.COM
Sydney, Australia
05.2023 - 09.2023
- Reviewed employee performance and developed improvement plans to enhance team effectiveness.
- Reviewed employee performance and created targeted improvement plans to boost team effectiveness.
- Cleared waste from specific areas to promote hygiene and order.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Operated steam equipment for deep cleaning of upholstery and carpeting, achieving consistent high cleanliness standards.
- Managed handling, mixing, and storage of chemical cleaners per safety requirements and standard operating procedures.
Support Worker
ALPHA OMEGA NDIS
Sydney, Australia
11.2021 - 12.2021
- Facilitated client development of coping mechanisms, technical skills, and job skills to promote greater independence.
- Executed daily tasks with precision and attention to detail.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Manager
Gold Finger Painting Pty Ltd
Sydney , NSW
01.2020 - 11.2021
- Trained and supervised a team of customer service representatives.
- Implemented new procedures to enhance service quality and efficiency.
- Established strong relationships with clients to foster loyalty and repeat business.
- Managed customer inquiries and resolved issues effectively and promptly.
Education
Certificate IV - Government Investigators
ICETS
Brisbane , QLD 02.2026 - 09.2026
Certificate IV - Legal Studies
Ultimo College
Sydney , NSW 01.2026 - 01.2026
Diploma Of Counselling -
IISSA Training Centre
01.2021 - 12.2021
Certificate - Individual Support in Age Care
IISSA Training Centre
Melbourne , VIC 01.2020 - 01.2021
Skills
- Customer Service
- Client Support
- Order Fulfillment
- Documentation accuracy
- Records Management
- Planning
- Organizational skills
- Problem-Solving
- Analytical thinking
- Verbal Communication
- Teamwork
- Multitasking
- Hardworking
- Positive attitude
- Skill Development
- Facility coordination
Languages
- Arabic, Full Professional
Timeline
Certificate IV - Government Investigators
ICETS
02.2026 - 09.2026
Certificate IV - Legal Studies
Ultimo College
01.2026 - 01.2026
Customer Service Representative
AUSTRALIAN TAXATION OFFICE
03.2025 - 07.2025
Cleaner Supervisor
WHIZZ.COM
05.2023 - 09.2023
Process Worker
ALDI DISTRIBUTION CENTRE
01.2023 - 11.2024
Support Worker
ALPHA OMEGA NDIS
11.2021 - 12.2021
Diploma Of Counselling -
IISSA Training Centre
01.2021 - 12.2021
Customer Service Manager
Gold Finger Painting Pty Ltd
01.2020 - 11.2021
Certificate - Individual Support in Age Care
IISSA Training Centre
01.2020 - 01.2021