Asmaa Elallaoui

• Hired and trained both permanent and temporary staff members.
• Handled catering scheduling, ordered food and planned events.
• Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
• Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
• Met with clients to outline desired goals and prepared quotes for overall catering costs.

CAFE ADAMO /CATERING & ADMIN OFFICER : 2018-2019

• Fully attend to customers catering requests (quotes and orders) in person, per phone and email
• Carry out ordering, maintain catering records and invoicing
• Maintain and develop the firm’s catering database
• Provide administrative support for the office including word processing, spreadsheets and records maintenance
• Strong problem solving, analytical and troubleshooting skills with the ability to exercise mature judgment
• Strong communication and teamwork skills
• Written and verbal communication skills including proficiency in MS Office
• Strong organisational skills and attention to detail
• A great customer service focus and professional manner

CAFE ADAMO/SUPERVISOR :  2016 - 2018

• Maintained clean and well-organized production areas to avoid   unnecessary work delays due to hazards or inefficient layouts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Delegated tasks to the team.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• able to work under pressure
• handling cash and providing necessary notes and coins to tills/registers
• balancing tills at the end of the day and preparing  cash drawers for next day

CAFE ADAMO/HOSPITALITY : 2012 - 2016

• Providing excellent customer service
• Food preparation, including sandwiches
• General kitchen cleaning duties

Skills and Experience

• A passion for quality food and customer service
• Understanding of OH&S and food safety practices
• An ability to work as part of a great team
• Have excellent attention to detail

• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Answered passengers’ questions and provided solutions to issues arising during flights.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.