Asmaa Lakhdari

- Part Time

• Respond to customer enquiries via phone, chat, and email, providing accurate and timely support.
• Use computer systems to log interactions, update client accounts, and track issue resolution.
• Troubleshoot service and account issues while maintaining professionalism and customer satisfaction.
• Collaborate with team members and escalate complex cases when required.
• Adhere to compliance and privacy policies while meeting performance KPIs.

- Casual

• Provided fast, friendly table service in a high-volume restaurant.
• Mixed and served drinks responsibly in line with RSA guidelines.
• Managed multiple tables efficiently during busy shifts.
• Resolved customer issues quickly to ensure satisfaction.
• Coordinated with kitchen and bar staff for smooth service.

- Part Time

• Resolved customer complaints in a professional and timely manner.
• Balanced daily transactions using the point-of-sale system.
• Advised customers on responsible alcohol purchasing according to RSA guidelines.
• Answered customer questions regarding store policies and services.
• Assisted customers by locating items and restocking shelves during shifts.
• Prepared end-of-shift reports summarizing total sales for management review.
• Built and maintained positive relationships with team members and customers.

- Casual

• Arranged place settings and prepared tables for service.
• Checked with customers to confirm meal satisfaction and promptly resolved issues.
• Greeted and assisted customers, recommending specials to increase sales.
• Communicated with hosts, bussers, and kitchen staff to ensure smooth service.
• Maintained a professional attitude in a fast-paced environment.
• Responded promptly to enquiries about menu items, ingredients, and prices.