Asmara Omar

• Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
• Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.

* Team Manager for the Miniroos U10s and U11s

* Using an app managed players and parents with location and times of matches weekly.

* Canteen and bar duties

* Setup with game days and training

* Liased with parents and caregivers

• Mentored new volunteers, fostering a supportive and inclusive team environment in the Community Hub.
• Lead and organised with cooking classes once a week with parents of the school.
• Volunteered field trips and extracurricular events, providing enriching experiences for students outside the classroom.
• Assisted teachers with reading and literacy in the classroom.
• Currently still serving on the school board committee, identifying areas of growth and suggesting appropriate measures for improvement.

• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.