Asmita Ghising
Sydney,Australia
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
Work History
IT Support Specialist – In-training
ABC
- Installing and configuring computer systems and applications as per user specifications and requirements
- Troubleshooting hardware components and replacing them to enhance system performance
- Diagnosing and rectifying issues related to login and authentication in the Active Directory environment
- Adhering to Azure's best practices to maintain compliance and protect sensitive data
- Providing hassle-free integration and user access to applications on managed devices
- Addressing issues such as backup failures and storage constraints through the utilization of Windows Backup
- Enhancing problem-solving efficiency through cross-system and cross-tool collaboration
- Setting up and managing workflows, user access, and reporting functionalities within the ticketing system
- Assisting users with issues related to Office 365 applications (Outlook, Word, Excel, etc.)
- Configuring and managing SharePoint sites, libraries, and lists
- Administering user permissions and access controls in SharePoint
- Efficiently handling DHCP server configuration, IP address assignment, and address lease management
- Accurately diagnosing and resolving network connectivity issues associated with TCP/IP configurations
- Offering technical assistance to employees, clients, and end-users utilizing multiple communication channels
- Establishing synchronization between on-premises AD and Azure AD for streamlined user resource management.
Food and Beverage Attendant – Part-time
Airport Retail Enterprise
10.2023 - Current
- Serving food and beverages with precision and adhering to quality standards
- Handling cash transactions accurately and maintaining meticulous records of sales
- Ensuring cleanliness and sanitation in dining and service areas for passenger satisfaction
- Collaborating with team members to provide efficient and friendly customer service
- Recommending menu items and accommodating special dietary preferences for discerning patrons
- Monitoring and restocking inventory levels to meet the dynamic demands of passengers
- Addressing customer inquiries promptly and resolving issues with professionalism and courtesy
- Adhering to safety protocols and regulations in the bustling airport retail environment.
Customer Service Representative – Part-time
Eurodvisas Global Exchange
12.2021 - 09.2023
- Responded to customer inquiries and resolved issues regarding Eurodvisas Global Exchange services
- Handled customer inquiries made via phone calls, emails, and chats with professionalism and efficiency
- Processed visa applications and ensured compliance with regulatory guidelines and company policies
- Maintained detailed records of customer interactions and transactions for future reference
- Collaborated with cross-functional teams to address complex customer concerns and inquiries
- Conducted customer satisfaction surveys to gather feedback and improve service quality
- Assisted in the development and implementation of customer service policies and procedures
- Escalated unresolved issues to appropriate departments, ensuring timely resolution for customers.
Barista – Part-time
Mrs Fields
11.2018 - 11.2021
- Prepared and served gourmet coffee beverages at Mrs Fields in Mascot
- Interacted with customers, took their orders, and provided recommendations
- Maintained cleanliness and organization of the coffee preparation area and equipment
- Addressed customer questions or concerns to ensure a positive experience
- Handled transactions, processed payments, and provided accurate change
- Managed cash registers and reconciled sales at the end of the shifts
- Managed inventory, restocked supplies, and communicated product needs to the supervisor
- Cleaned and maintained espresso machines, grinders, and other coffee making equipment
- Assisted in setting up and maintaining appealing displays of products
- Promoted special offerings, discounts, or loyalty programs to customers.
Education
Bachelor of Information Technology -
Kent Institute
Sydney, AustraliaFederation University
Sydney, AustraliaSkills
- Hardware and Network: Installation, Upgrading, Assembly, Configuration and Maintenance
- Software: Adobe Reader, MS Office 365, Desktop Apps
- Operating Systems: Windows 10,11 Windows Server 2019, MacOS
- Backup Technologies: Windows Backup, Office 365 Backup
- Cloud Technologies: Office365, MS Azure, Active Directory, SharePoint, Aws, Microsoft Intune
- Applications: MS Office365 Desktop apps, Adobe Creative Cloud
- Ticketing: OS Ticketing, Zen desk, Fresh desk, Service Now
- Networking: DHCP, DNS, TC/IP, Router, Switches
- Excellent Interpersonal & Communication Skills
- Self-Driven
References
Available Upon Request
Timeline
Food and Beverage Attendant – Part-time
Airport Retail Enterprise
10.2023 - Current
Customer Service Representative – Part-time
Eurodvisas Global Exchange
12.2021 - 09.2023
Barista – Part-time
Mrs Fields
11.2018 - 11.2021
IT Support Specialist – In-training
ABC
Bachelor of Information Technology -
Kent Institute
Federation University
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