Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Healthcare Associate
Accenture Solutions Private Limited
08.2022 - 11.2023
I have experience of more than a year in healthcare sector.
Providing customer services to resolve their issues via continuous communication.
Verified client information by analyzing existing evidence on file.
Dmart Supermarkets (Retail Sales Associate)
05.2018 - 08.2019
Greeted customers as they entered the store and helped with product selection.
Processed transactions accurately and efficiently using POS system.
Maintained cleanliness and organization of the sales floor and merchandise displays.
Assisted in restocking shelves and ensuring adequate inventory levels.
Addressed customer inquiries and resolved issues in a professional and timely manner.
Education
Master of Business Analytics -
Macquarie University
Sydney, NSW
12.2025
Bachelor of Pharmacy -
University of Mumbai
Mumbai, India
05.2022
Skills
Inbound and outbound calling with good communication
Excellent interpersonal skills
Leadership and team management
Ability to work efficiently in fast paced environments
Detail oriented with a focus on accuracy in transactions
Proficient in operating POS systems and handling cash transactions
Soft skills: Adaptive quick learner
Technical skills: Microsoft Excel, Word, PowerPoint