Asmita Lamgade
Homebush,NSW
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Madmex
06.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed supplier deliveries around client needs to increase client retention.
Nurse
Amigo Home Health Agency
11.2020 - 05.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Evaluated charting procedures for adherence to best practices.
- Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
Waitress
Burger House And Crunchy Fried Chicken
01.2019 - 12.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Timeline
Customer Care Representative
Madmex
06.2023 - Current
Nurse
Amigo Home Health Agency
11.2020 - 05.2023
Waitress
Burger House And Crunchy Fried Chicken
01.2019 - 12.2020