Asmita Nepali
Sydney,NSW
Summary
Dynamic Casework and Intensive Support Service Officer with a proven track record at CMRC, excelling in needs assessment and client advocacy. Skilled in developing safety plans and managing high-risk cases, fostering strong relationships with families and agencies. Committed to enhancing client well-being through empathetic support and effective program planning.
Overview
3
3
years of professional experience
Work History
Casework and Intensive Support Service Officer
CMRC
02.2025 - 04.2025
- work sensitively and respectfully with parents, family members, children or young people
- work collaboratively with other agencies and engage in complex problem solving
- assist families in formulating goals that align with their needs, addressing safety and well-being concerns, and provide appropriate assistance
- develop safety plans and complete risk assessments
- manage cases and situations including working with high needs and high-risk clients and their families
- be involved in court processes, including the preparation of court documents and attending court
- participate in individual and group supervision
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Senior Activities Coordinator
PCYC
10.2022 - 01.2023
- Manage sales budgets and analyse results to determine proactive strategies for improvement
- Lead the delivery of exceptional member experiences and the successful resolution of member concerns
- Oversee the smooth operation of sports competitions, including generating draws, publishing results, recruiting and rostering referees, handling logistics, and providing excellent customer service to all teams in the competition
- Develop and deliver a comprehensive suite of high quality learn to play programs across a variety of sports
- Assist reception desk services and administration
- Drive lead generation, sales and retention activities
- Deliver outstanding customer service and build relationships with members
- Ensure the facility is clean, safe, and running efficiently
- Support and assist sports coaches in delivering top-quality sessions
- Promoting the club within the local community through outreach and marketing efforts
Caseworker
St Vincent De Paul Society
03.2022 - 06.2022
- conducting initial intakes and assessments
- developing case plans with the active participation of the clients, ensuring that ongoing support and monitoring are provided in order to achieve case plan goals
- referring clients to appropriate external services
- undertaking home visits, advocating on behalf of the clients where required, and supervising client activities
- maintaining accurate and up-to-date client records and case notes.
- Previous experience providing support to marginalised and vulnerable people support to homeless persons
- Demonstrated knowledge of issues relating to homelessness including but not limited to family breakdown, mental illness, drug, alcohol and gambling addictions
- Demonstrated awareness of appropriate local community support services for homeless clients, including government agencies and NGO’s, and the capacity to build and maintain strong relationships with such service providers
- Awareness and understanding of the Work Health and Safety legislation and a commitment to promoting safe work practices
- Ability to use sound judgement and act appropriately in crisis and emergency situations
- Sound understanding of contemporary issues and challenges in the field of child protection and approaches to enhancing child safety and wellbeing.
- Advanced skills and understanding of contemporary casework and practice models and methods and their application in working with children, families and communities.
Education
Bachelor - Community Services
Stott's College
Sydney, NSW05-2025
Diploma - Community Services
Stott's College
Sydney, NSW04-2023
Skills
- Needs Assessment
- issue resolution
- program planning
- file management
- Data collection and confidentiality
- Multicultural Sensitivity
- Empathy Development
- Cultural sensitivity
- Client Advocacy
- Active reporting
- Behavioural intervention
- Case management
- Client and family interviews
- Client home visits
- Client intakes
- Community outreach programs
- Microsoft office
Timeline
Casework and Intensive Support Service Officer
CMRC
02.2025 - 04.2025
Senior Activities Coordinator
PCYC
10.2022 - 01.2023
Caseworker
St Vincent De Paul Society
03.2022 - 06.2022
Bachelor - Community Services
Stott's College
Diploma - Community Services
Stott's College
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