Asmita Raya
Sydney,NSW
Summary
Dedicated customer service professional with extensive hospitality experience and strong interpersonal skills. Adept at building client relationships, optimizing operations, and driving customer satisfaction. Possesses a keen interest in Human Resources, with a focus on employee engagement and organizational development. Energetic communicator and results-driven team player eager to contribute to company growth.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Butcher and The Farmer
04.2025 - Current
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
Premium Service Host
The Star Casino
09.2022 - 08.2023
- Recognised for exemplary performance on multiple occasions, receiving positive feedback from both guests and management.
- Ensure all actions and transactions comply with gaming regulations and responsible gambling policies.
- Engaged customers, answered questions, and managed reservations.
Food and Beverage Supervisor
The Star Casino
12.2021 - 09.2022
- Developed and implemented training programs for new and existing staff.
- Monitored employee performance to ensure quality standards were met.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.Service techniques.
Intern-Accounts Payable
Allied Pinnacle
04.2021 - 07.2021
- Data entry and record keeping
- Payment processing and scheduling
- Accounts Payable (AP) processing & reconciliation
- Invoice verification and vendor management
Education
Masters in Tourism And Hospitality - Tourism And Hospitality Management
ICMS
Central, Sydney06-2026
Kitchen Management And Diploma in Hospitality - Hospitality Management
Queensford College
Parramatta, NSW09-2024
Masters of Professional Accounting - Accounting
Holmes Institue
York St, Sydney NSW 200001-2020
Skills
- Attention to Detail
- Exceptional customer service skills
- Friendly and professional communication
- Conflict resolution and complaint
- Handling
- Active listening and empathy
- Team-oriented
- Efficient multitasking and time handling
- Ability to work in fast-paced
- -Oracle
- -Microsoft Office
- -Canva
- -Bepoz
Technical Skills
Timeline
Restaurant Waiter
Butcher and The Farmer
04.2025 - Current
Premium Service Host
The Star Casino
09.2022 - 08.2023
Food and Beverage Supervisor
The Star Casino
12.2021 - 09.2022
Intern-Accounts Payable
Allied Pinnacle
04.2021 - 07.2021
Masters in Tourism And Hospitality - Tourism And Hospitality Management
ICMS
Kitchen Management And Diploma in Hospitality - Hospitality Management
Queensford College
Masters of Professional Accounting - Accounting
Holmes Institue
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