Asmita Shrestha
Launceston,TAS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health, retail, and hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with consumers and team members . Motivated to maintain customer satisfaction and contribute to organisational success. Specialize in quality, speed, and process optimisation. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. My goal is to obtain an exciting, challenging, yet rewarding career in the service-based industry with greater emphasis in consumer’s satisfaction and organisational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
British Petroleum
Launceston
09.2020 - Current
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Pharmacy Assistant/Retail Coordinator
Chemist Warehouse
Launceston
04.2020 - Current
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Filed paperwork related to patient prescriptions and other forms of documentation.
- Developed strategies for increasing sales and improving customer service.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Ensured compliance with safety regulations in accordance with company policy.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
Literacy Support Worker
Northern Community Centre, Mowbray
08.2021 - 03.2023
- Worked towards 26TEN initiatives and aim.
- Aimed and achieved building capacity for communities to make a lasting difference to adult literacy and numeracy skills.
- supported adults in improving their literacy skills through one-on-one learning and small group activities
- Supported adults in learning and coping with various aspect of changed lifestyles ( technology, digital literacy)
- Worked towards funding guidelines, submitting reports and evaluation
Education
Diploma of Community Services - Community Services
AIBT Global
Launceston, TAS09.2021
Master of Accounting - Accounting
Kaplan Business School
Sydney, NSW06.2019
Skills
- Reception, administration, and rostering
- Meeting coordination and minute-taking
- Efficient paperwork management
- Data entry and record keeping
- Outstanding written and verbal communication
- Team collaboration and adaptability
- Strong customer service skills
- Attention to detail and process optimization
- conflict resolution
- staff management
- effective decision making
References
- Bradley Beams, Assistant Fisheries Officer, State of Tasmania, 0498270701
- Bishal Adhikari, Support Worker, Live Tasmania, 0424139951
Certification
- Working with vanurable people and children
- First Aid certificate
- S2S3 certificate (community pharmacy)
- Accidental counsellor certificate
Timeline
Literacy Support Worker
Northern Community Centre, Mowbray
08.2021 - 03.2023
Customer Service Representative
British Petroleum
09.2020 - Current
Pharmacy Assistant/Retail Coordinator
Chemist Warehouse
04.2020 - Current
Diploma of Community Services - Community Services
AIBT Global
Master of Accounting - Accounting
Kaplan Business School
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