ASNIJASHREEN JAMEEL
Summary
A dedicated IT professional with a demonstrated experience spanning client experience, facilities coordination, and IT support. Proven ability to manage front-of-house operations, optimize workplace logistics, and troubleshoot complex technical issues. Known for strong communication, organizational skills, and a commitment to delivering exceptional internal and external support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Client Experience & Facilities Coordinator
Optus-Adelaide
03.2025 - Current
- Deliver an exceptional front-of-house experience by professionally welcoming clients, staff, and guests, while adhering to security and compliance protocols.
- Manage end-to-end meeting room operations, including scheduling, AV setup, and Microsoft Teams coordination.
- Coordinate courier and mailroom services, ensuring accurate and timely distribution of incoming and outgoing packages.
- Proactively identify opportunities to enhance service delivery, improve office efficiency, and contribute to a positive employee experience.
IT Service Desk Analyst-Level 2
Tech Mahindra-Adelaide
07.2016 - 12.2017
- Provided advanced technical support across multiple time zones for enterprise users, resolving complex IT issues efficiently and within SLA targets.
- Collaborated with global teams to streamline issue resolution, reduce system downtime, and ensure consistent IT service delivery.
- Conducted root cause analysis and implemented preventive measures to minimize recurring incidents and optimize support operations.
- Mentored and trained junior team members, improving team capabilities and increasing first-contact resolution rates.
- Utilized ServiceNow for ticket management, ensuring accurate tracking, prioritization, and escalation of support cases.
IT Support Technician-Level 1
Tech Mahindra-Adelaide
02.2015 - 06.2016
- Delivered responsive Level 1 technical support to employees across Visy Industries, ensuring consistent service quality and customer satisfaction.
- Managed user accounts, password resets, and permissions via Active Directory, and provided first-line support for Microsoft 365 applications.
- Ensured timely onboarding by setting up user profiles and access rights, enabling smooth transition for new hires.
- Documented standard troubleshooting processes and contributed to internal knowledge bases to improve support accuracy and efficiency.
- Conducted system health checks and escalated unresolved technical issues to Level 2 support teams, ensuring timely resolutions.
- Supported continuous improvement initiatives by offering user feedback and frontline service insights.
Education
Bachelor's Degree - Computer Science
P.A College of Engineering and Technology
01.2015
Skills
- Proficient in Microsoft 365 applications
- Video conferencing proficiency
- User account management in Active Directory
- IT troubleshooting expertise
CUSTOMER ENGAGEMENT
- Front-of-House Client Interaction, Access & Customer Service
- Meeting & Event Coordination with Technical Support
- Vendor & Courier Operations Management
- Internal Communications & Stakeholder Engagement
- Facilities Management, Workplace Compliance & Customer Service
- IT Support & Service Management
Timeline
Client Experience & Facilities Coordinator
Optus-Adelaide
03.2025 - Current
IT Service Desk Analyst-Level 2
Tech Mahindra-Adelaide
07.2016 - 12.2017
IT Support Technician-Level 1
Tech Mahindra-Adelaide
02.2015 - 06.2016
Bachelor's Degree - Computer Science
P.A College of Engineering and Technology
Similar Profiles
ANDREA PAOLA MIATELLOANDREA PAOLA MIATELLO
Student Experience and Academic Services Coordinator at Adelaide Education Group / Adelaide Institute of Higher EducationStudent Experience and Academic Services Coordinator at Adelaide Education Group / Adelaide Institute of Higher Education
Jake WhiteJake White
Sign Installer at Adelaide Sign Connections - Adelaide Region SASign Installer at Adelaide Sign Connections - Adelaide Region SA
Egor EremeevEgor Eremeev
Area Hotel Accountant at Stamford Plaza Adelaide & Stamford Grand AdelaideArea Hotel Accountant at Stamford Plaza Adelaide & Stamford Grand Adelaide
Kelly KelleyKelly Kelley
<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI
Hannah Grace AlbiosHannah Grace Albios
Admin and Facilities Coordinator (Client Based) at Santos Knight Frank, Inc.Admin and Facilities Coordinator (Client Based) at Santos Knight Frank, Inc.