Asokan Nair
Heathwood,QLD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manage concerns and resolves conflicts to maximize customer satisfaction. Strong background in customer relations and communication. With 10 years of security background I will be able to monitor, observe and take action to ensure the safety and security of people and Queensland Rail Property.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nurse Assistant
Queensland Health Metro South Health Care
2018.01 - Current
- Assisted patients effectively manage routine bathing, grooming, and other hygiene needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Educated patients and family members on best home care practices for healing and recovery.
Aviation security officer
Mackay Airport
2010.01 - 2018.01
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Discretely observed behaviour and demeanour of travellers and staff to screen for suspicious actions.
- Carried out checks to ensure ID cards are displayed appropriately in security areas
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Supervised movements of passengers and organisation employees' areas to ensure safety is not compromised
- Escorted vehicles and persons in operational areas when required
- Controlled access points as required
- Attended to any incidents that come to the attention of the officer
- Prevented breaches of aviation security and safety in the area assigned and attend to any such matters which come to the notice of the officer
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored security checkpoints for compliance with applicable security protocols.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
JB Hi-fi Security Officer
Chartered Security
2008.01 - 2010.01
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
Diploma - Cookery & Hospitality
Holmes University
Brisbane, QLD09.2010
Diploma - Computer Applications
MG University
India04.1994
Skills
- Customer Service and Assistance
- Strong commitment to safety
- Communications Strategies
- Hazard Awareness
- Threat Mitigation
- Preventive Maintenance
Affiliations
Security Officer (Unarmed)
Security Officer (Monitoring)
Crowd Controller
Certification
First Aid and CPR
Referees
Mahesh Scaria
Queensland Rail
Mob: 0404186469
Email: maheshscaria@gmail.com
mahesh.scaria@qr.com.au
Ajitha Panicker
Registered Nurse
Queensland Health
Mob: 0421110078
Email: ajithashk081@gmal.com
Bindhu Joby
Registered Nurse
Mob:0481456182
bindhu.joby@health.qld.gov.au
Timeline
Nurse Assistant
Queensland Health Metro South Health Care
2018.01 - Current
Aviation security officer
Mackay Airport
2010.01 - 2018.01
JB Hi-fi Security Officer
Chartered Security
2008.01 - 2010.01
Diploma - Cookery & Hospitality
Holmes University
Diploma - Computer Applications
MG University
First Aid and CPR
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