Asra Majid
Nightcliff,NT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BP Fuel Station
07.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier Supervisor
Chase Up Shopping City, Faisalabad
02.2020 - 01.2022
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Education
Bachelors of Computer Science - Associate Degree Program
Superior University
Pakistan09.2022
Skills
- Consultative Sales
- Product Knowledge
- Information Security
- Complaint Resolution
- Loss Prevention
- Order Processing
- Shipment Receiving
- Store Cleaning
Timeline
Customer Service Representative
BP Fuel Station
07.2022 - 06.2023
Cashier Supervisor
Chase Up Shopping City, Faisalabad
02.2020 - 01.2022
Bachelors of Computer Science - Associate Degree Program
Superior University
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