Results-driven technology leader with over 20 years of experience delivering enterprise-scale transformation and migration programs across complex environments, including Rio Tinto, BHP, and Queensland Gas. Expertise in stakeholder engagement and delivery leadership, complemented by hands-on coordination capabilities that enhance project outcomes. Proven track record in managing cross-functional teams to execute complex projects on time and within scope, showcasing strong proficiency in program delivery management and strategic planning. Committed to leveraging data analytics to drive informed decision-making and optimize project performance.
Work History
IT Program Delivery Manager Lead (PMO Digital)
4 Years
Rio Tinto | 03.2022 - 03.2026
Achieved modernization of enterprise platforms and strengthened governance through effective collaboration with executive stakeholders, vendors, and operational teams. Delivered enhanced reporting capabilities and scalable business system operations across mining and industrial environments by leading integrated transformation initiatives focused on cyber governance programs and Microsoft cloud integration projects within Rio Tinto’s global IS&T framework.
Key Achievements
Human Resources Transformation (HRT) – Workday Enterprise Platform
Led enterprise HR systems transformation supporting global Workday implementation initiatives.
Managed business systems integration across HR, reporting, workflow, and enterprise operational platforms.
Improved enterprise reporting, analytics capability, and process automation across HR operations.
Coordinated cross-functional stakeholders, vendors, and technology teams during implementation and post-go-live activities.
Supported governance, business readiness, testing, and operational transition activities.
Enterprise Asset Lifecycle Programme (EALP)
Supported enterprise technology roadmap initiatives improving cyber security and operational system sustainability.
Delivered analytical insights to Executive Committee, Risk Management Committee, and Board governance forums.
Identified enterprise technology risks, technical debt, and future-state system optimisation opportunities.
Contributed to business system modernisation and operational improvement strategies across IS&T environments.
Developed and implemented active directory governance and security protocols to enhance organizational data protection.
Led enterprise access governance and role-based administration improvement initiatives.
Led cross-functional teams to deliver complex projects on time and within budget.
Implemented process improvements that enhanced operational efficiency and reduced delivery times.
Assessed privileged access risks and implemented governance controls aligned with cyber security requirements.
Developed operational governance standards, system documentation, and administration frameworks.
Collaborated with infrastructure, security, and operational stakeholders across enterprise environments.
Network Service Hub (NSH) Decommissioning
Managed enterprise infrastructure decommissioning and business continuity planning activities.
Oversaw vendor coordination and governance activities throughout project delivery lifecycle.
Nozomi Networks Cyber Security Remediation
Led cyber security remediation initiatives supporting industrial control systems and operational technology environments.
Improved monitoring capability, operational governance, and platform administration processes.
Delivered recommendations supporting system reliability, operational resilience, and security compliance objectives.
Managed comprehensive migration strategy from Azure ISE to ASE, focusing on optimizing infrastructure and resource allocation.
Led Azure integration and enterprise application modernisation initiatives across hybrid technology environments.
Coordinated and managed relationships with Microsoft, Accenture, and HCL Technologies to optimize delivery processes.
Manager Analytics Lead (CP Process & Systems)
10 Months
Arrow Energy | 05.2021 - 03.2022
Achieved significant improvements in business performance through successful SAP S/4HANA transformation and master data governance initiatives, enhancing procurement and logistics operations in mining and energy sectors. Enhanced operational efficiency by managing vendor coordination and optimizing reporting capabilities, leading to improved governance and data integrity across the enterprise.
Key Achievements
Executed enterprise transformation projects utilizing SAP S/4HANA to streamline business processes.
Oversaw end-to-end SAP S/4HANA deployment to enhance operational efficiency across procurement, supply chain, finance, and IT departments.
Oversaw comprehensive migration of enterprise systems from SAP ECC to S/4HANA to enhance operational efficiency within established financial parameters.
Improved operational reporting, enterprise data quality, and business process standardisation.
Coordinated stakeholder engagement, testing, change management, and post-go-live stabilisation activities.
Supported enterprise adoption and operational readiness across business functions.
Enterprise Master Data & Business Systems Governance
Managed Material, Vendor, Service, and Contract master data governance across enterprise SAP environments.
Improved data integrity, compliance, reporting capability, and operational governance processes.
Supported enterprise procurement, inventory, finance, and logistics systems integration activities.
Developed operational controls supporting audit compliance and information governance requirements.
Achieved significant improvements in business systems and service management effectiveness. Delivered enhanced operational efficiency through strategic business system optimization. Drove impactful changes in service management that resulted in improved client satisfaction.
Streamlined and optimized operational processes across CPL e-forms, SharePoint, Assai, ProCon, and ServiceNow to support organizational objectives.
Improved workflow automation, operational efficiency, and user experience across business systems.
Coordinated system administration, vendor support, user training, and operational issue resolution activities.
Delivered process improvement initiatives supporting operational performance and governance outcomes.
Key Responsibilities
Managed business systems operations on a daily basis, ensuring seamless support for contracts procurement and logistics activities.
Managed SAP master data governance, reporting accuracy, and operational system compliance activities.
Led cross-functional teams to enhance operational efficiency and optimize resource allocation.
Coordinated vendors, technical teams, and operational stakeholders across enterprise systems environments.
Supported business systems optimisation, process improvement, and operational governance initiatives.
Managed ServiceNow workflows, reporting visibility, and support process administration.
Delivered business analysis, process mapping, and operational reporting activities.
Supported HSE governance, compliance management, and operational risk mitigation initiatives.
Developed and implemented strategic plans aligning with company goals to drive performance improvements.
Managed business system documentation, audit readiness, and governance reporting requirements.
Provided leadership, coaching, and operational support across cross-functional project and business teams.
Project & Program manager (Analytics & IT/OT Improvement Project)
3 Years 9 Months
BHP Billiton | 08.2017 - 05.2021
Led Complies to Plan (C2P) project initiatives by structuring scope timeframe data and creating data models to determine key success criteria. Identified critical issues and delivered analytical assessments to substantiate necessary risk considerations with a strong focus on integrity. Drove the enhancement of business process analysis to ensure high-quality data integrity within BHP, aligning with business specifications and processes.
Key Achievements
Conducted thorough reviews of compliance to plan (C2P) program, identifying key areas for enhancement and maintaining regulatory standards.
Streamlined compliance and operational reporting processes, ensuring adherence to standards across diverse mining locations.
Conducted analytics maturity assessments and identified operational system improvement opportunities.
Improved reporting visibility, governance capability, and data quality across operational environments.
Supported business process optimisation and enterprise compliance monitoring activities.
Achieved seamless enterprise reporting through collaborative data analysis. Delivered successful system integrations that optimized workflow and productivity.
Led cross-functional teams to develop and implement strategic project plans.
Integrated data across SAP, ServiceNow, Cognos TM1, Spotfire, and operational reporting platforms.
Improved enterprise reporting accuracy and operational performance visibility.
Supported business intelligence reporting and governance initiatives across mining operations.
Delivered stakeholder reporting, analytics insights, and operational performance assessments.
Key Responsibilities
Collaborated on enterprise business systems and operational reporting initiatives to improve efficiency in mining environments.
Managed stakeholder engagement, requirements gathering, and process improvement activities.
Delivered reporting analysis, governance documentation, and operational system assessments.
Supported data validation, system integration, and operational compliance initiatives.
Collaborated with operational, technical, and leadership teams to improve business system effectiveness.
Contributed to enterprise governance, reporting, and operational optimisation programs.
Coordinated stakeholder engagement to maintain alignment on project objectives and ensure timely delivery of outcomes.
Principal Business Analyst (Strategic Operation & Supply chain)
3 Years 11 Months
Puma Energy | 08.2013 - 07.2017
Directed strategic transport team in delivering analytical operational plans and producing monthly reports on budget versus customer performance outcomes. Developed and executed strategies for performance improvement based on opportunity identification. Oversaw operations across 35 countries and 5 continents, managing an annual volume exceeding 14 million cubic meters of oil products. Collaborated with cross-functional teams to achieve strategic goals and optimize performance metrics through consistent analysis. Managed a diverse range of projects and programs, particularly in contract and procurement, inventory management, financial budgeting, forecasting, strategic analysis, and business development. Specialized in analytical reporting and conducted thorough investigations to implement business process improvements, enhancing efficiency and effectiveness. Led account management efforts, providing strategic oversight and support to ensure client satisfaction while maintaining operational profitability.
Key Responsibilities
Facilitated identification of commercial and retail opportunities within existing contracts and spot business deals, resulting in enhanced partnerships. Achieved optimized logistics and increased operational efficiency through comprehensive transport modeling and strategic analysis.
I worked closely with the finance team to ensure that capital plans and actual expenditures were meticulously managed and clearly understood by key stakeholders within the operations team, facilitating informed decision-making and financial accountability.
I provided expert support to the management team by extracting and reporting various data in a timely manner. My proficiency in data analysis ensured that the management team had accurate and actionable insights for strategic planning.
I assisted the management team with financial data preparation for tender submissions, business proposals, and audit processes, ensuring all financial information was accurate and comprehensive.
I analysed and reported on customer performance outcomes against budget monthly, identifying opportunities for performance improvement and developing actionable plans to enhance financial results.
I developed and managed a comprehensive customer pricing matrix, ensuring competitive and profitable pricing strategies that aligned with market conditions and business objectives.
I supported the finance team during the annual budgeting process, utilizing real-time and interactive multidimensional database enterprise-level planning and analysis through Cognos TM1 to deliver precise and dynamic financial plans.
I managed the data analysis for Health, Safety, Security, and Environment (HSSE) and the In-Vehicle Management System (IVMS), providing critical insights to improve safety and operational efficiency.
Performed in-depth 'as is vs. to be' evaluations for commercial and retail volumes and revenue, pinpointing areas for improvement and potential growth strategies.
I prepared and presented the “Month Pack” to senior management, which included detailed reports on monthly business performance and growth metrics. This report provided a comprehensive overview of financial health and strategic progress, supporting data-driven decision-making.
Analyzed market trends to inform business strategies and optimize operational efficiency.
Developed and implemented process improvements that enhanced productivity across multiple departments.
Lead Business Analyst (Procurement, Finance & Logistic)
1 Year 5 Months
QGC Pty Limited (BG Group) | 02.2012 - 07.2013
Led the development of the Queensland Curtis LNG (QCLNG) project as part of the Australian subsidiary of BG Group. Managed a team of eight professionals under the direction of the planning and reporting manager. Oversaw financial modeling and engineering planning for wells, ensuring effective scheduling of landholder agreements.
Key Responsibilities
I managed the well planning database for logistic operations using SAP Business Object, ensuring data accuracy and operational efficiency.
I created and managed detailed financial reports on a weekly and monthly basis, providing critical insights for strategic decision-making.
I oversaw the contractor payment procedures and led contract negotiations, ensuring fair and beneficial terms for the organization.
I controlled a $355 million budget for the QCLNG project, specifically for the Land & Community team, ensuring effective allocation and utilization of resources.
I conducted weekly and monthly financial reporting, comparing budgeted figures with actual expenditures using SAP BW / BI to maintain financial transparency and accountability.
I utilized Business Objects (IVMS, SAP, BI, ERP System, RFT & RFP) for comprehensive reporting and planning, facilitating data-driven decision-making.
I prepared weekly project development progress reports, highlighting key milestones, challenges, and accomplishments.
I developed and documented Business Process Modelling Notation (BPMN) related to the data warehouse for the project, streamlining processes and enhancing data management.
I led and supported data mining and reporting initiatives using SAP Business Object and Business Intelligence tools. This involved developing analysis, design, implementation, and support for improved business processes.
Led cross-functional teams to identify business requirements and develop solutions for operational efficiency.
Mentored junior analysts, fostering a collaborative environment focused on professional development and knowledge sharing.
Senior Business Analyst (Procurement, Finance & Logistic)
3 Years 9 Months
Woolworths Limited | 04.2008 - 01.2012
Led cross-functional teams in the development and execution of transport process improvements, resulting in optimized resource allocation and reduced expenses.
Highlighted significant achievements to reinforce professional credibility and industry knowledge.
Key Responsibilities:
Coordinated integration of Metropolitan Transport Model (MTM) in Sydney, Adelaide, and Brisbane to optimize regional transport systems.
Oversaw the successful implementation of fleet and warehouse management procedures, ensuring optimal resource utilization.
Designed comprehensive rail distribution and monitoring strategies to optimize supply chain management for northern territory stores.
Achieved streamlined national transport financial reporting and effective management of warehouse inventory through meticulous planning. Delivered accurate financial reports for national transport and optimized inventory management within warehouse operations.
Executed implementation of transport management and fleet management systems to enhance operational efficiency.
Analyzed and assessed on-time delivery metrics for 3PL contractors to enhance operational efficiency.
Reviewed and assessed lost in transit delivery claims, providing insights for process improvement and risk mitigation.
Analyzed store requirements and coordinated roster delivery planning for regional locations to ensure adequate workforce coverage.
Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
System Administrator (Corporate Finance & Logistic)
3 Years 5 Months
DHL Supply Chain | 11.2004 - 04.2008
Oversaw logistics and supply chain operations for major clients, enhancing delivery solutions. Designed and implemented technical distribution strategies for Lenovo, Hewlett-Packard (HP), and United Postal Service (UPS). Managed a team of 2 supervisors and 13 crew to optimize delivery processes.
Key Responsibilities
Managed system upgrades to enhance network performance and reliability.
Implemented security protocols to safeguard sensitive data and prevent breaches.
Led troubleshooting efforts for hardware and software issues, minimizing downtime.
Coordinated with cross-functional teams to align IT initiatives with business objectives.
Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
GRANT GEOPHYSICAL Int’l American based 3-D Seismic Survey Company for Oil & Gas exploration. Dealing with Multinational clients like Cairn Energy PLC, UMCCB Oil Company, Shell, Santos, Oakland Oil Company to meet their demands on various aspects.
Key responsibilities
Analyzed market trends and developed strategic plans to optimize resource allocation and improve competitive positioning.
Led project teams in executing geophysical surveys, ensuring adherence to safety protocols and operational standards.
Streamlined workflow processes to enhance project efficiency and reduce turnaround time on deliverables.
Monitored project progress against timelines, proactively addressing potential delays or challenges with strategic solutions.
Provided status updates for projects, delivering information to all stakeholders.
Evaluated project risks and developed contingency plans for timely resolution of issues.
Assisted in managing operational budgets and creating financial models. Supported teams in developing budget plans and financial forecasts. Helped maintain accurate records of financial activities.
Oversaw the preparation of comprehensive financial reports and strategic plans. Directed initiatives to enhance financial forecasting accuracy. Managed teams in maintaining compliance with financial reporting standards.
Analyzed production data and prepared detailed reports for daily, weekly, and monthly intervals to support management review processes.
Education
Master of Information & Technology
University of Ballarat | Ballarat
Graduate Diploma of Business Information & Technology
University of Ballarat | Ballarat
Diploma of Network Engineering
TAFE | Ultimo
Bachelor of Science - Statistics
National University
Skills
Program execution in ICT
Enterprise systems expertise: SAP
Microsoft Azure
ServiceNow
Dashboard creation and analytics
Budget management and forecasting
Stakeholder engagement
Team leadership and coaching
Continuous improvement strategies
Governance and risk management
Enterprise data analysis
Continuous business optimization
Cybersecurity and compliance oversight
Enterprise data analysis
Problem-solving
Team leadership and direction
Scheduling and planning
Decision-making
Data collection & research
Budgeting and resource management
Risk analysis and management
Performance monitoring
Data analysis
Project lifecycle
Business analysis
Stakeholder communications
Project management
Program leadership
KPI tracking
Supply chain management
Accomplishments
Throughout my 19 year career, I have led the successful delivery of complex ICT projects across mining, energy, and logistics industries. At Rio Tinto, I managed the ASE to ISE Migration and Nozomi Networks Cybersecurity Remediation projects, overseeing rigorous end-to-end planning, testing, deployment, and ongoing support. These projects enhanced system performance, improved cybersecurity posture, and established long-term administrative best practices. At BHP, I supported the C2P program by designing and delivering ICT solutions that enabled accurate compliance tracking and strategic insights through business intelligence reporting platforms.
Stakeholder Engagement: Strong stakeholder engagement has been key to my project success. At QGC (BG Group), I served as the single point of accountability for land access activities, coordinating with business units, contractors, and JV partners (Origin, Santos, and Government) across Bowen and Surat Basins. I negotiated JV contracts, managed stakeholder expectations, and led authority of expenditure (AFE) submissions. At Rio Tinto and BHP, I worked closely with cross-functional teams, business sponsors, and technical stakeholders to ensure projects aligned with business needs, regulatory standards, and change management processes.
IT/OT Operational Planning: My experience includes extensive involvement in IT operational planning and execution. At DHL, I provided technical delivery planning for clients such as Hewlett-Packard and Lenovo, resulting in storage facility cost savings of $850K annually. I supported strategic IT/OT integration planning at Rio Tinto by aligning infrastructure upgrades with operational readiness timelines and risk mitigation strategies. I have consistently ensured that operational continuity, data integrity, and system reliability were central to all implementation and transition planning efforts.
Health, Safety, Environment, and Community (HSEC): HSEC policies were embedded into every stage of project delivery across my roles. At Rio Tinto, all ICT and cybersecurity initiatives were aligned with corporate HSEC governance, including comprehensive risk assessments, environmental impact reviews, and stakeholder engagement strategies. Similarly, during BHP’s C2P project, I ensured the integration of HSEC standards into reporting and compliance mechanisms, fostering a strong safety-first culture across Minerals Australia. My work with QGC also involved coordinating land access and compensation while ensuring community and environmental considerations were addressed.
Logistics & Supply Chain Optimisation: I have delivered significant supply chain and logistics improvements, especially during my tenure with Woolworths and Puma Energy. At Woolworths, I implemented the Metropolitan Transport Model (MTM) across Sydney, Adelaide, and Queensland, reducing store delivery costs by 21% and saving $4.5M annually. I also developed electronic tracking systems such as TACTICS to optimise transport movement and improve backload utilisation. At Puma Energy, I introduced fuel distribution matrices and fleet profitability tools that enabled strategic decisions, leading to better asset utilisation across 242 commercial and retail sites.
Project Budget Management: I have successfully managed and controlled multi-million-dollar project budgets. At Puma Energy, I led financial modelling and reporting for a $355M upstream project, delivering weekly insights and enabling financial governance for the Land and Community team. At Woolworths, I implemented cost-reduction strategies that led to a $137K saving in 3PL contracts and reduced fleet servicing costs through a new maintenance facility at BRDC. I am experienced in preparing detailed financial reports, forecasting, and cost-benefit analyses to ensure projects stay within scope and budget.
Team Leadership and Program Delivery: My leadership style focuses on accountability, mentorship, and outcomes. I have led cross-functional teams across Rio Tinto, Woolworths, and DHL, driving delivery excellence through structured methodologies and agile practices. At QGC, I led landholder compensation and strategic land purchasing teams, balancing operational targets with stakeholder needs. My work has been consistently recognised, including receiving “Best Employee of the Year” at DHL for outstanding project contributions. I foster high-performance teams through clarity, collaboration, and continuous improvement.
Certification
PgMP - Program Management Professional
CPM - Certified Professional Manager
IT and Cybersecurity Risk Management
Certified Learning Data Governance
Certified · Azure DevOps (Certification)
Certified SAP Business Objects 6.5 (Business Intelligence)
Certified · Agile Project Strategy & Fundamentals
Certified Project Management strategy
Certified Cloud Computing: Cloud Storage
Certified · Power Automata’s deep integration across multiple data sources ; [Microsoft Certification]
PROFESSIONAL TRAINING
Power Automate’s deep integration across multiple data sources (Microsoft Certification)
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