Summary
Overview
Work History
Skills
qualifications
Languages
Timeline
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ASSMA AL MIZIAB

Sydney,NSW

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Fraud and Scam Assessor

westpac
Sydney
12.2023 - Current
  • Conducted investigations into complaints from customers or employees regarding violations of company policy.
  • Advised management of potential risks associated with assessment results and recommended strategies for mitigating them.
  • Alerted customers of suspicious activity occurring on their accounts.
  • Investigated and resolved customer complaints related to fraudulent activity.
  • Monitored suspicious activity on customer accounts, identified potential fraud and reported findings to management.
  • Analyzed data from multiple sources to detect patterns of fraud or other irregularities.
  • Reported and assessed customer disputes and created chargeback requests.
  • assessed transactions and questioned customers to determine type of fraud.

Fraud Officer

cuscal
Wynyard, Nsw
07.2023 - 12.2023
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Investigated and resolved customer complaints related to fraudulent activity.
  • Monitored suspicious activity on customer accounts, identified potential fraud and reported findings to management.
  • inbound and outbound calls to customers to verify transactions
  • Served as primary contact for fraud claim inquiries.
  • investigated to determine types of fraud occurring on customers accounts

Business Banking Consultant

commonwealth bank
Eveleigh
01.2023 - 08.2023
  • Modified, opened and closed customer accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • attained and maintained first call resolutions consistently
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • attended to inbound customer and client enquiries.
  • processed account requests on behalf of clients
  • authorised financial disputes and refunds for unauthorised and fraudulent transactions
  • Helped customers understand and use mobile applications and online banking.

Supervisor/Sales Consultant Representative

Optus
, NSW
12.2021 - 02.2023
  • Listened to customers to understand needs and refer to optimal services
  • Greeted incoming customers and provided expert sales and service to drive revenue
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Handled credit and debit card payment processing to complete purchasing experience
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
  • Prepared and processed contracts and order forms for new and existing customers
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.

Warehouse Assistant

JD sports
Homebush, NSW
10.2021 - 12.2021
  • Packed and labelled merchandise to prepare for loading and shipment to customers
  • Lifted materials of varied weights on regular basis
  • Used pallet jacks to move items to and from warehouse locations
  • Prepared shipments for postage through careful packing, sealing and labelling of materials
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency
  • Inspected and moved products to designated areas in warehouse
  • Used RF scanning to assist with locating and designating location of materials

Skills

  • Customer service expertise
  • Equipment maintenance
  • Resource distribution
  • Organizational skills
  • Multitasking
  • Customer service
  • Work ethic
  • positive attitude
  • Policy compliance
  • Sales abilities
  • Product and Service Knowledge
  • Customer Liaison
  • Relationship selling
  • Inventory control procedures
  • Merchandising knowledge
  • microsoft/ word/powerpoint/sheets

qualifications

  • white card
  • traffic control card
  • first aid cert
  • drivers license (full)
  • Kaplan training

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Fraud and Scam Assessor

westpac
12.2023 - Current

Fraud Officer

cuscal
07.2023 - 12.2023

Business Banking Consultant

commonwealth bank
01.2023 - 08.2023

Supervisor/Sales Consultant Representative

Optus
12.2021 - 02.2023

Warehouse Assistant

JD sports
10.2021 - 12.2021

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ASSMA AL MIZIAB