Assunta Marshall
Highbury,SA
Summary
Dependable retail sales assistant with experience in a dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Ability to work in a team environment and also self dependant.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Retail Expert
Tony & Marks
11.2016 - Current
- Handled customer returns or exchanges professionally, resolving issues quickly to maintain satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to brand or product type
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed transactions accurately, Check cash balances at the start of the morning to ensure cash accuracy.
- Assisted customers with prompt and polite support in-person and via telephone.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
Lab Assistant
Research Laboratories Australia
03.1988 - 06.2003
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Retail Assistant
Sunflower
09.1987 - 02.1988
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Certificate 3 in Retail
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA09.2021
Skills
- Brand Awareness
- Store maintenance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Customer Assistance
- Money Handling
- Customer Engagement
- Relationship Building
- Phone Etiquette
- Cash Register Operation
- Store Opening and Closing
- Retail Sales
- Product Knowledge
- Stocking and Receiving
- Stock replenishment
- Professional Appearance
- Customer Needs Assessment
- POS System Operation
- Merchandise Display
- Loss Prevention
- Honest and Dependable
- Friendly and Helpful
- Reliable and Responsible
- Attention to Detail
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Inventory and Stocking
- Engaging with Diverse Customers
- Payment Processing
Certification
- Certificate 3 in Retail - 2021
Interests
AFL Football
Walking
Food and Wine
Music
Reading
Watching TV
Cooking
Timeline
Retail Expert
Tony & Marks
11.2016 - Current
Lab Assistant
Research Laboratories Australia
03.1988 - 06.2003
Retail Assistant
Sunflower
09.1987 - 02.1988
Certificate 3 in Retail
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
- Certificate 3 in Retail - 2021
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