Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Qualities
Timeline
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Asta Marach

Essendon North,VIC

Summary

Passionate about creating memorable customer experiences, I am eager to pursue a fulfilling career in the customer service sector. With a talent for effective communication and a positive attitude, I am dedicated to exceeding customer expectations. Having successfully connected with diverse clientele in previous roles, I have consistently addressed their needs with empathy and professionalism. Thriving in dynamic environments, I am excited to contribute to a collaborative team where my interpersonal communication and problem-solving skills can create a positive and efficient customer service environment. I am enthusiastic about the opportunity for continuous personal and professional growth as I strive to make a meaningful impact on customer experiences.

Overview

3
3
years of professional experience

Work History

TEAM MEMBER

BUNNINGS WAREHOUSE
02.2022 - 12.2023
  • Customer Assistance: Greet customers with a warm smile, help them find the perfect products, and share personal recommendations and helpful tips to enhance their shopping experience
  • Customer Service Desk: Be the friendly face at the service desk, helping customers with inquiries and returns while handling product warranties and exchanges with a smile and efficiency
  • Checkout Operations: Make the checkout process a breeze for customers by chatting and engaging while efficiently processing transactions, and also assist by helping bag items and addressing any questions or concerns they may have

TEAM MEMBER

KMART
12.2021 - 06.2022
  • Customer Service: Greet and assist customers in a friendly and helpful manner, providing information about products, promotions, and store layout
  • Customer Feedback Handling: Gather and relay customer feedback to supervisors for continuous improvement, addressing customer concerns professionally and escalating issues when necessary
  • Team Collaboration: Work collaboratively with other team members to achieve store goals, communicating effectively with colleagues and supervisors

PICK PACKER

COTTON ON GROUP
12.2022 - 01.2023
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.

CREW MEMBER

HUNGRY JACKS
10.2020 - 01.2022
  • Shift Opening and Closing: Assist with opening and closing procedures as required, ensuring the restaurant is set up for daily operations
  • Upselling and Promotion: Suggesting additional items or promotions to increase sales and staying informed about current promotions while effectively communicating them to customers
  • Training and Development: Participate in training sessions to improve job skills and knowledge and share acquired knowledge with new team members as needed

Education

Real Estate -

Entry Education
Melbourne, VIC

Year 7 - Year 11 -

Sacred Heart College
01.2022

Skills

  • Cleaning
  • Training and mentoring
  • Complaint resolution
  • Sales expertise
  • Point of sale system
  • Multitasking
  • Multitasking Abilities
  • Team building
  • Conflict Resolution
  • Quality Assurance

Hobbies and Interests

  • Enjoy music, documentaries, biographies and art.
  • Keeping myself active through home and gym workouts and going for walks.
  • Expressing my creativity through my hair and makeup.

References

AVAILABLE UPON REQUEST

Personal Qualities

  • Team Player: Collaborative and able to work well in a team-oriented setting, valuing collective success.
  • Adaptable: Open to change and quickly adjust to new situations, environments, and challenges.
  • Customer-focused: Committed to understanding and meeting customers' needs, ensuring satisfaction.
  • Reliable: Consistently dependable and trustworthy, with a strong sense of responsibility.
  • Quick Learner: Able to grasp new concepts and acquire new skills efficiently.
  • Self-motivated: Driven and proactive, with a strong work ethic and intrinsic motivation.
  • Emotional Intelligence: Empathetic and perceptive, able to understand and manage emotions effectively.
  • Conflict Resolution: Skilled in resolving conflicts and finding mutually beneficial solutions.
  • Attention to detail: Have a sharp eye and am able to point out small errors etc.

Timeline

PICK PACKER

COTTON ON GROUP
12.2022 - 01.2023

TEAM MEMBER

BUNNINGS WAREHOUSE
02.2022 - 12.2023

TEAM MEMBER

KMART
12.2021 - 06.2022

CREW MEMBER

HUNGRY JACKS
10.2020 - 01.2022

Year 7 - Year 11 -

Sacred Heart College

Real Estate -

Entry Education
Asta Marach