Asta Sharman
Brisbane,QLD
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Aligns business strategy, people, product, and service offerings with market opportunities and needs to maximize profits, performance, and drive long-term sustainable business growth. Driven to improve business processes, efficiency, safety, and service quality. Identifies improvement initiatives and collaborates with key senior stakeholders to implement and manage change in line with best practice standards. Brings a strong work ethic and passion for promoting products and services. Builds rapport with clients to meet their expectations. Utilizes advanced analytical skills to conduct thorough business reviews, identify opportunities, and recommend process and operational improvements for successful results. A valuable member for your organization with a background of consistently achieving individual and team targets and maintaining professional client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Career Break
Career Break
01.2022 - Current
- Professional Development
- Volunteer - Redcross
Personal Care Provider
Self Employed
01.2019 - 01.2022
- Company Overview: Personal Care Provider
- Personal Care Provider
Catering Coordinator
Jils Catering
01.2018 - 01.2019
- Catering operations management - overseeing all staffing requirements and supervise service
- Liaise for key stakeholders and clientele
Project Administrator
EQ-House Asia
01.2015 - 01.2018
- Manage day-to-day operations of the business including administrative tasks, performance management of staff and recommending process improvements to ensure the business is running smoothly
- Review tender applications to conduct preliminary reviews and pre-qualification of contractors, ensuring they were suitable for business needs and identifying key issues
- Represent the business with key client accounts, building productive working relationships and identifying repeat business opportunities
- Coordinate planning schedules to ensure all projects and tasks were completed on time, client needs were met and identifying opportunities to expand the business and brand in Asia for projects in the oil and gas, utilities, minerals and mining, renewables, rail and communications sectors
- Support the business directors in their business development activities while reducing company expenses, including set-up of video conferences, organising meetings, preparing presentations and recording meeting minutes through Google Hangouts
- Maintain project calendars, liaising with contractors and project managers to ensure that they were meeting deadlines and scope
- Utilise project management tools to effectively manage accounts, coordinate project managers and determine capacity for prospective jobs
- Liaise with Singapore-based businesses to set-up the home office of EQ-House’s home office including fit-outs, set-up of software and working with stakeholders including the Singapore government to ensure compliance with local regulations
- Drove the successful set-up of Singapore-based business operations, working with local businesses and government over a 6-month period to procure required services, negotiate contracts, set-up bank accounts and ensure compliance with Singapore legal requirements
Retail Operations Manager
Sentani Boutique / Tania Olsen Designs
01.2013 - 01.2014
- Develop sales, marketing and operations initiatives, long term and short-term objectives for Sentani Boutique as well as the launch of Tania Olsen Designs Label into the Australian and international luxury bridal marketplace
- Build key relationships with clients and organisations to increase retail and wholesale sales and customer satisfaction
- Support executive management in the launch of the design brand, sourcing an offshore manufacturer and starting a wholesale business to identify business improvement opportunities, increase profit margins, improve brand awareness and win contracts with major brick-and-mortar and online retailers
- Liaise with existing clients and account holders, attend Queensland Bridal Expo and network to enhance brand awareness, identify new business, build industry network and increase sales
- Improve service standards, implement and manage all customer service procedures, ensure all customer complaints are efficiently resolved and that all documentation and administrative records are completed in full
- Negotiate with potential third-party providers to source and transition manufacturing offshore
- Manage the store’s social media platforms to enhance the promotion of the business and expand its reach into new markets
- Create and implement store staff training manuals to create best possible teams, increase staff morale, ensure staff issue resolution is timely and appropriate
Building Manager - GM
Miro Apartments
01.2010 - 01.2013
- Manage 60 residential apartments, 4 commercial lots as well as hotel management of a leaseback / short-term letting pool of 48 apartments for corporate and short stay accommodation
- Maintain personal contact with owners and tenants to promote goodwill, provide a high-quality service and deliver the best outcomes for all parties
- Inspect vacant areas and manage listings, working closely with vendors, prospective buyers, solicitors and council to achieve business targets, providing recommendations to improve marketability of the properties
- Liaise with contractors and external service providers to negotiate contracts and service agreements for maintenance, major repairs and commercial operations, reviewing contracts annually for competitiveness
- Provide oversight and management for a team of 15 housekeeping staff and 2 maintenance staff including a groundskeeper, ensuring high standards of service are provided to tenants and guests
- Control operational and capital budgets for the assigned properties, reviewing site operations to minimise costs, maximise revenue, margins and profit as well as ensuring all on-site projects are completed within budget allocations
- Ensure that all operations and activities on-site are conducted smoothly in compliance with workplace health and safety and all other legal requirements
- Develop and implement plans, procedures and any reports requested by property owners and body corporate covering cleaning, utilities, maintenance, safety and evacuation procedures
- Attend tribunal hearings, meetings with Body Corporates and insurance providers to resolve building issues on behalf of owners and residents
Big Box Retail Store Manager
Mountain Designs
01.2009 - 01.2010
- Lead a sales team of 15+ staff including specialised sales team members with expertise across various aspects of mountaineering, rock climbing, caving and hiking
- Maintain outstanding store condition and visual merchandising standards for products, arrange window and floor displays to optimise store traffic and sales
- Conduct technical and promotional industry events to facilitate the development of corporate account clients, increasing sales, revenue and margins
- Design and implement marketing and store promotions and campaigns in order to achieve sales targets, analyse sales figures and forecast future sales volumes to maximise profit
- Uphold staffing levels by recruiting, rostering and orienting employees, conduct workshops and training to drive sales and instil a high standard of customer service
- Participate in stock control, ensure that quality, quantity and reordering was on time to reduce the risk of excess stock or reduced sales due to stock outs
- Handle customer enquiries, successfully match client needs with suitable products and advise customers of a range of personalised solutions
- Address customer service issues including queries, complaints and OH&S issues, take appropriate action to resolve issues on an ongoing basis
General Manager
Wet-seal Australia
01.2007 - 01.2009
- Provide administrative management and support, efficiently booking jobs to enable successful business operations as well as the completion of industrial and commercial waterproofing projects
- Prepare reports including financial and taxation reporting, inspections and reports of work done for quality assurance to ensure legal compliance
- Manage all aspects of the recruitment process, including interviews, pre-qualification and hiring of staff and contractors
- Complete accounts payable duties including entering of invoices, end-of-month reconciliations, credit card reconciliations, local and international supplier payments
- Conduct accounts receivable tasks such as invoicing, banking, bank reconciliations, debt collection, credit control and resolving of payment discrepancies
- Perform payroll work, including data entry of time sheets and addressing any payroll enquiries from staff or contractors in a prompt, confidential manner
Operations / Sales Manager
Beach Backpackers
01.2003 - 01.2007
- Manage all aspects of resort operations including tour office performance and Fraser Island 4WD tour operations in order to meet client expectations
- Represent Beach Backpackers in local council meetings and local tourism council meetings
- Undertake all sales management and implementation functions, management and coordination of sales strategy, in conjunction with staff, setting sales targets
- Establish marketing strategy including branding, pricing, placement, promotions and PR, attend industry events and trade shows
- Prepare financial reports, company valuations, sales forecasts and budgets for investors and bank requirements
- Strategic planning and budget preparation, including implementing efficient cash management processes and procedures
- Oversee all HR functions, coordinate, develop and negotiate the company staff contracts and staff recruitment campaigns, interviewing and appointments, write HR manual, processes and procedures
- Design position descriptions for all staff members, implement company staff procedure protocols
- Ensure OH&S standards and procedures were established and maintained
Education
Chief Fire Warden Certificate -
Fire & Safety Australia
01.2013
Bachelor of Business Administration -
University of Hertfordshire
01.2012
Certificate III in Tourism Operations -
Career Training Institute of Australia
01.2006
Certificate III in Tourism Guiding -
Career Training Institute of Australia
01.2006
Bachelor of Education -
QUT
01.1995
Diploma of Travel & Tourism -
Queensland Commercial College
01.1994
Skills
- Administration and operations management
- Training and developing teams
- Sales target achievement
- Business acumen
- Market analysis
- Target area identification
- Operational knowledge
- Financial knowledge
- Cultural knowledge
- Change management
- Improvement initiatives
- Retail sales
- Brand development
- Revenue growth
- Sales growth
- Profit growth
- Project management
- Strategic thinking
- Financial management
- P&L reporting
- Budget management
- Forecasting
- Cost management
- Margin management
- Microsoft Office
- Professional Services Automation Software
- CRM
- Point of Sale Solutions
- Magento
- Microsoft Project
- Asana
- Quire
- Cloudbeds
- Organizational development
- Store operations
- Scheduling and planning
- Compassionate caregiving
- Customer service
Additional Qualifications
TESOL Certification, International Open Academy
Systems Experience
- Advanced Microsoft Office
- Professional Services Automation Software
- Various CRM
- Point of Sale Solutions
- Magento
- Microsoft Project
- Asana
- Quire
- Cloudbeds
Certification
- CPR/AED Certification
- Qld Driver's License
- First Aid Certification
Languages
Finnish
Limited Working
Mongolian
Limited Working
Japanese
Limited Working
Thai
Elementary
Interests
- Volunteer Work
- Offering time and support to shelters for the homeless, women, and animals
- Committed to improving personal fitness through regular participation in rock climbing, adventure racing and yoga/pilates
- Passionate about balancing physical health with mental and emotional wellness
- Adventure Travel
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteer Travel
Timeline
Career Break
Career Break
01.2022 - Current
Personal Care Provider
Self Employed
01.2019 - 01.2022
Catering Coordinator
Jils Catering
01.2018 - 01.2019
Project Administrator
EQ-House Asia
01.2015 - 01.2018
Retail Operations Manager
Sentani Boutique / Tania Olsen Designs
01.2013 - 01.2014
Building Manager - GM
Miro Apartments
01.2010 - 01.2013
Big Box Retail Store Manager
Mountain Designs
01.2009 - 01.2010
General Manager
Wet-seal Australia
01.2007 - 01.2009
Operations / Sales Manager
Beach Backpackers
01.2003 - 01.2007
Bachelor of Business Administration -
University of Hertfordshire
Certificate III in Tourism Operations -
Career Training Institute of Australia
Certificate III in Tourism Guiding -
Career Training Institute of Australia
Bachelor of Education -
QUT
Diploma of Travel & Tourism -
Queensland Commercial College
Chief Fire Warden Certificate -
Fire & Safety Australia
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