Aster Tekele-Solomon

Face to face sales and fundraising for Australian charities across many locations in Sydney. (Royal Flying Doctor Service)

• Assist my mother's business and do unpaid work.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel (My mother, as this is her business)
• Assist in ordering stock such as hair products and tools, and hair extensions
• Manage appointments and pricing of services
• Manage payments.
• Cleaning the area before and after each client.

• Greeted, welcomed and offered immediate assistance to store customers.
• Kept merchandise organized with regular recovery work.
• Built extensive product knowledge and recommended personalized solutions to customers.
• Assisted customers with sales orders, returns and exchanges.
• Met customer needs through solution-oriented sales strategies.
• Delivered outstanding service to customers to help locate items and access backorder options for hot products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Addressed and resolved customer complaints in polite and professional manner.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Assisted other team members to achieve goals.
• Trained new team members on procedures, customer service, and sales techniques.