Astha Nepal
63 Papago Loop, Brabham,WESTERN AUSTRALIA
Summary
Detail-oriented and customer-focused professional with over 8 years of experience in casino operations, specializing in high-volume cash management and administrative support. Proven expertise in delivering exceptional customer service under pressure, enhancing satisfaction through effective inquiry resolution. Strong interpersonal skills complement a solid foundation in data handling within both healthcare and business sectors. Aiming to leverage diverse skills to drive operational efficiency and improve customer experiences in future roles.
Overview
10
10
years of professional experience
Work History
CASINO CASHIER SERVICE OFFICER
The Star
Sydney, NSW
04.2022 - 02.2025
- Processed customer transactions, including cash and credit payments.
- Updated customer information into the system database.
- Assisted customers with questions about gaming activities and services offered by casino.
- Provided friendly customer service to guests in a professional manner.
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
- Verified identification of customers to confirm they met the legal gambling age.
- Performed opening and closing procedures for assigned shift.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Pharmacy Assistant
Chemist Warehouse
Mosman, NSW
01.2022 - 04.2022
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Answered customer questions about prescribed and OTC medications.
- Greeted customers to determine wants or needs.
- Counted and balanced cashier drawers.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Responded to customer issues to provide immediate resolution and improve retention.
Food Service Officer
Prince of Wales Private Hospital
Randwick, NSW
08.2018 - 04.2020
- Ensured adherence to food safety and sanitation protocols, minimizing germ transmission.
- Maintained detailed inventory of food supplies, equipment, and utensils as per health regulations.
- Implemented procedures for effective handling of food products to uphold safety.
- Managed compliance with health and safety protocols across kitchen and dining zones.
- Delivered outstanding customer support consistently.
Administrative Officer
R2M Business Group
Kogarah, NSW
01.2017 - 02.2018
- Handled incoming calls swiftly and professionally.
- Maintained specialized filing systems for sensitive documents, correspondence, and reports.
- Managed the reception and distribution of mail, letters, and packages.
- Optimized procedural workflows to increase effectiveness.
- Maintained positive working relationship with fellow staff and management.
- Monitored office supply levels to maintain adequate inventory.
Customer Service Officer
Fish and Feast
Pyrmont, NSW
07.2015 - 08.2017
- Provided exceptional customer service using comprehensive product and service knowledge.
- Resolved customer issues and inquiries promptly.
- Enhanced customer experience through timely assistance across various channels.
- Consistently maintained tidy stockroom and production area, promoting a professional environment.
- Resolved client issues with empathy, driving exceptional customer loyalty levels.
Customer Service Officer
Nicholas Seafood
Bankstown, NSW
12.2015 - 12.2016
- Facilitated communication between customers and retail buyers to accelerate order processing.
- Handled routine questions and service issues efficiently.
- Responded to inquiries via phone and email regarding products and services transactions.
- Ensured precise documentation of each customer interaction and transaction.
- Provided customer support via telephone, email, and in-person meetings.
- Evaluated feedback forms for insights into customer experience.
- Maintained courteous interactions while addressing client needs.
Education
Master of Professional Accounting -
Central Queensland University
Sydney, NSW01.2016
Bachelor's - Business Administration
Tribhuvan University
Kathmandu, Nepal01.2012
Skills
- Effective Communication Abilities
- Large Cash Handling Proficiency
- Effective Customer Support
- Administrative Support Proficiency
- Strong Detail Orientation
- Effective Time Management
- Strong Proficiency in MS Word
- Expertise in Excel Functions
- Skilled in Outlook
- Skilled in utilizing WebPAS software
- Independent Problem Solving
- Team Collaboration Skills
- Experienced in Timely Project Delivery
- Skilled in Invoice Management
- Adept at Creating Documentation
References
- Thao Tran, Supervisor, The Star, 0415 916 919, thao.tran@star.com.au
- Abhigya Acharya, Supervisor, Fish and Feast, 0452512416, abee2416@gmail.com
Languages
- English
- Nepali
- Hindi (Good)
Training And Certificates
- Completion of Professional Year from ECA in accounting.
- Training at H&R block for tax returns
Timeline
CASINO CASHIER SERVICE OFFICER
The Star
04.2022 - 02.2025
Pharmacy Assistant
Chemist Warehouse
01.2022 - 04.2022
Food Service Officer
Prince of Wales Private Hospital
08.2018 - 04.2020
Administrative Officer
R2M Business Group
01.2017 - 02.2018
Customer Service Officer
Nicholas Seafood
12.2015 - 12.2016
Customer Service Officer
Fish and Feast
07.2015 - 08.2017
Master of Professional Accounting -
Central Queensland University
Bachelor's - Business Administration
Tribhuvan University
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