ASTHA SAINI

As a Sr. Customer success Account Manager , focus on customer adoption, retention and growth among highest spending customers in Australia and New Zealand. I use data-driven insights to educate my customers, understand their challenges and how we can support them to digitally transform their agreement processes and drive change among their businesses. In my role I drive engagement at the CXO level as well with internal champions. I collaborate with Leadership, Sales, Professional Services, Customer Success, Rev Ops, Sales Ops, and Marketing with the goal of driving retention and growth.

Key Responsibilities

● Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key stakeholders as measured by renewal outcomes.
● Achieve financial and strategic revenue, bookings and billings targets
● Accurately maintain/update a rolling forecast of my territory and communicate any renewal risk
to internal resources in order to develop resolution strategies
● Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product and we are aligned with our customers primary objectives.
● Maximize account growth by taking a major role within the account team, helping to identify
incremental growth opportunities within the account, and involving the appropriate internal
resources where applicable

Responsible for managing DocuSign’s APAC Majors and Enterprise clients throughout their entire contract lifecycle. Ensure client satisfaction and adoption of DocuSign’s industry leading digital transaction management systems and services.
Negotiated contract terms with clients, securing favourable agreements for both parties.

Key Responsibilities:

• Managed book of renewals , ensuring timely renewal of contracts and achievements of revenue (Churn & Retention) targets
• Conducted regular Account configuration meetings with clients to review contract terms, address concerns and identify opportunities for upselling and cross selling
• Collaborated with internal teams to resolve customer issues and ensure a seamless renewal process
• Prepared and presented renewal proposals to clients, reselling the value proposition and demonstrating ROI on their investment
• Monitored contract expiration dates and renewal timelines to proactively engage clients and mitigate churn risks
• Utilized CRM (Salesforce) to track renewal activities, maintain clear next steps and generate renewal forecasts and reports
• Proactively participated in cross functional initiatives to improve renewal process, enhance customer experience and drive business growth.

As the Client Manager the main responsibility is to partner with clients, build and maintain strong, long lasting customer relationships in Tier 1 space ( Accounting , legal and financial) by providing excellent account management , support to their daily administration needs and assisting customers in optimizing their printer investment with FXA to the fullest.

Key Responsibilities:
• Manage accounts worth 2.5M in annual sales.
• Build and maintain strong client relationship to retain and grow existing accounts
• Conduct quarterly reviews and renew fix term contracts for both national and state accounts.
• Co-ordinate with marketing team to design new promotions and new products launch strategy
• Prepare proposals and agreements after understanding customer needs.
• Effectively negotiate solutions, values & process within company guidelines and deliver tailored business solutions to clients.
• Liaise & work with the sales & service peers and inter-divisional colleagues to achieve customers requirements resulting in sustainable increased account growth and revenues
requirements

Provider for over 3000 office products & services for supplies, Multifunction Devices, Office & Business Machines; to optimise their investment in digital print devices by providing innovative and sustainable solutions through a consultative approach and product expertise.
Over the span of almost 4 years I mange to look after different market segments (Corporate, education & Govt , Channels in Tier 2 and SME space and accepted different challenges whilst being part of different teams (New business, Agents, commercial team).

Key Responsibilities :
• Identifying and securing new customers to acquire more market share.
• Managing and growing assigned territory.
• Ensuring customer satisfaction and growth from existing and new customers.
• Yearly forecast, reporting and budget management of my territory/patch.
• Co-ordinate with marketing team to design new promotions and new products launch strategy
• Consultative selling and negotiating new products and solutions ensuring sustainable growth within my territory.
• Build and develop trusted relationships with key decision makers to understand their business challenges, processes in purchasing
• Prepare paperwork to activate and maintain contract services

Prospecting and generating successful sales leads and getting them onboard.
Accurately forecast and deliver on sales number committed.
Running the full sales cycle (Pre & post sales tasks).
Negotiating and cross selling to increase the product foot print in customer's portfolio
Develop solid client relationships, ensuring long term customer satisfaction at the highest level
Update and maintain CRM database

• Manage and maintain established territory and increase revenue by cross sell/upsell
• Demonstrated and unwavering commitment to customer service,with the ability to build the customer relationships, resolve customer issues and win customer loyalty.
• Follow a territory plan, forecast sales and exceed monthly targets
• Preparation of timely and accurate quotations to meet customer requests.

Key Responsibilities:
• Making out bound calls .
• To build customer rapport whilst dealing with customer contact via a phone call or email
• Managing and growing assigned territory
• Selling Xerox and non- Xerox print consumable
• Prepare Quotes, providing product knowledge, price and delivery.
• Ensuring customer is satisfied and their needs are met in a timely manner.