Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Asthella Newsome

Frankston,VIC

Summary

Hard - working and service - passionate employee eager to utilise interpersonal skills and considerable customer service experience in a new environment. Always motivated to learn new abilities and experiences and is resilient to change within workplace and business. Committed to delivering, 'above and beyond,' service to all clientele.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Coles Supermarkets
Karingal Hub, Victoria
03.2020 - Current
  • National and Market Winner of customer and team participation in internal campaign in 2025.
  • Awarded store 'Service Superhero' in Q4 of 2024.
  • Efficiently operates POS machinery and cash in fast - paced environments.
  • Skilled in resolving customer complaints and queries calmly and professionally.
  • Supervision of over 20 employees and delegation of task and responsibilities.

Bistro Supervisor

Seaford RSL
Seaford, Victoria
03.2021 - 07.2024
  • Provided exceptional customer service skills to patrons to ensure for an enjoyable dining experience.
  • Handled meals in line with regulations and always ensured for perfect presentation.
  • Learned efficient table service and order-taking abilities, as well as proper communication with the kitchen and bar staff.
  • Event preparation and execution.
  • Inventory management and restocking coordination.
  • Cash handling and POS operation.

Customer Service Manager

Coles Supermarkets
Somerville, Victoria
04.2024 - 06.2024
  • Managing team of over 20 employees.
  • Monitored KPIs regularly in order to measure progress towards goals.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Victorian Certificate of Education -

John Paul College
Frankston, VIC
01.2022

Diploma - in Science

University of New England
Sydney, NSW

Skills

  • Exceptional Verbal & Written communication skills
  • POS & Cash Handling
  • Multitasking & Organisation
  • Autonomous Work & Team Collaboration
  • Outstanding Customer Service
  • Customer Complaint Resolution

Availability

Monday - Sunday, 5:30am - 12am

References

  • Stacey Crabtree, Bistro Manager, Seaford RSL, 0449 955 906
  • Jemma Smethurst, Customer Service Manager, Coles Supermarkets, 0439 449 735
  • Tash Edwards-Healey, Customer Service Manager, Coles Supermarkets, 0424 292 082

Timeline

Customer Service Manager

Coles Supermarkets
04.2024 - 06.2024

Bistro Supervisor

Seaford RSL
03.2021 - 07.2024

Customer Service Supervisor

Coles Supermarkets
03.2020 - Current

Victorian Certificate of Education -

John Paul College

Diploma - in Science

University of New England

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Asthella Newsome