Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emily Noon

Adelaide,SA

Summary

As a results-driven and ambitious young professional, I'm seeking a dynamic organization that offers opportunities for growth, travel, and cultural immersion. With a strong background in customer-facing roles, I excel in building strong relationships, resolving complex issues, and adapting to diverse environments. My skills in customer relations, teamwork, and problem-solving make me a valuable asset to any organization.

Currently working at Terri Scheer (part of the Suncorp Group), I'm eager to leverage my skills and experience in a new company. I'm confident that my adaptability, enthusiasm for learning, and passion for travel will enable me to make a meaningful contribution to your team.

Outside of work, I'm a compassionate and outgoing individual who values spending time with loved ones, staying active through fitness and sports, and exploring new horizons through travel. My mission trip to Kenya in 2019 was a life-changing experience that instilled in me a sense of purpose and a desire to make a positive impact. I'm excited to bring my skills, experience, and passion for travel to a company that shares these values.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales and Service Consultant

Terri Scheer
Adelaide, SA
03.2023 - Current
  • Provided exceptional customer service via phone, addressing client concerns and policy queries related to landlord insurance, with a focus on timely resolution and client satisfaction.
  • Consistently maintained high-quality service standards, providing a superior experience for clients and contributing to a positive brand reputation.
  • Implemented one-on-one coaching and side-by-side mentoring to ensure knowledge transfer and skills development.
  • Designed and created easy to understand training materials enhancing the overall onboarding experience for new employees.
  • Collaborated with the support team to conduct rigorous system testing, identifying potential issues before they became problems to ensure business continuity.
  • Efficiently processed email inquiries, providing accurate information and swift resolutions to customer concerns while maintaining a high level of professionalism.

Accounts Administrator - Processing

Whittles Body Corporate Management Services
Adelaide, SA
02.2022 - 02.2023
  • Verified accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Processed incoming invoices and payments, meticulously reviewing outgoing and incoming payments, verifying information, and confirming accuracy to maintain the highest standards of financial integrity
  • Utilized analytical skills to investigate missing invoices, tracing discrepancies and identifying root causes to prevent future occurrences and ensure timely payment resolution.

Front Desk Receptionist (Relief)

MGA Whittles
Dulwich, SA
09.2021 - 02.2023
  • Provided exceptional customer service by answering and directing high-volume calls on a multi-line telephone system, effectively managing communication channels for two Australian wide companies, MGA Whittles Group.
  • Efficiently looked up insurance policy's for MGA clients
  • Maintained a high level of organization by sorting and distributing incoming mail to the correct personnel ensuring seamless communication.
  • Coordinate booking conference rooms for meetings, ensuring seamless planning and execution.
  • Provided top-notch customer service by welcoming and directing visitors to the appropriate personnel, fostering a positive and professional environment.
  • Screened and verified customers for identification credentials to insure they were the owner of the property or had authorization
  • Managed sensitive assets by collecting, organizing, and distributing keys and fobs to owners, contractors, and property managers, maintaining a high level of security and accountability

Junior Administration Assistant

Whittles Body Corporate Management Services
Adelaide, SA
09.2021 - 02.2022
  • Managed and maintained accurate physical and digital files, spreadsheets, and reports.
  • Update and input crucial information, including owner and property details, ensuring data integrity and accuracy.
  • Crafted professional correspondence for property owners, showcasing strong written communication skills and attention to detail.
  • Communicated with owners regarding their property.
  • Developed effective communication skills by responding promptly and professionally to sensitive inquiries or complaints, resolving issues with empathy and tact.
  • Conducted regular inventory checks and ordering supplies, ensuring a well-stocked and organized workspace.

Front of House Server

Phat Head
Semaphore, South Australia
01.2021 - 10.2021
  • Built strong relationships with guests by providing friendly, personalized service and making informed menu recommendations to increase revenue.
  • Monitored guest satisfaction levels by conducting regular checks, making adjustments as needed to ensure a superior dining experience..
  • Fostered effective communication between kitchen staff and customers by staying up-to-date on supply availability and wait times, minimizing delays.
  • Addressed concerns or complaints promptly and professionally, taking ownership of issues for swift resolution
  • Ensured a safe and sanitary environment by maintaining high standards of cleanliness and adhering to proper food handling procedures.
  • Crafted custom beverages according to customer specifications, showcasing attention to detail and hospitality skills..
  • Accurately handled cash transactions, demonstrating responsibility and trustworthiness.
  • Held the responsibility of store keys, ensuring secure opening and closing procedures and maintaining a high level of accountability.
  • Worked The Fringe 2021, highlighting my ability to work effectively in a fast-paced environment and adapt to changing circumstances.

Supervisor

Wendy's
GOLDEN GROVE, South Australia
07.2016 - 10.2021
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Coached and mentored staff members through constructive feedback for continuous learning and improvement.
  • Delegated tasks to staff, setting clear priorities and goals to optimize workflow and enhance productivity.
  • Maintained composure in high-pressure situations, effectively de-escalating conflicts and ensuring a positive customer experience.
  • Fostered a positive work environment by treating all associates with respect, and fairness, promoting a culture of inclusivity and teamwork.
  • Provided expert guidance to new employees, sharing knowledge and best practices to ensure successful integration into the team.
  • Demonstrated responsibility and trustworthiness by being entrusted with closing and opening store operations, ensuring seamless transitions and maintaining store security.
  • Managed cash handling for the day with accuracy, integrity, and attention to detail, ensuring transparency and accountability.

Education

High School Graduate -

Tyndale Christian School
Adelaide
10.2020

Certificate III in Retail -

HITsa Training And Employment
Adelaide
10.2019

Skills

  • Customer-Centric: Delivering exceptional customer service
  • Effective Communicator: Excellent verbal and written communication skills
  • Personable: Warm, friendly, and approachable demeanor
  • Stress-Resilient: Ability to remain calm under pressure
  • Collaborative: Strong team player
  • Training and Development: Experienced in staff training and development
  • Sales and Service: Proven sales skills, with expertise in upselling and cross-selling techniques
  • Reliable and Responsible: A strong sense of accountability for tasks and projects
  • Administrative Support: Proficient in a range of administrative tasks, including payment processing, data management, and office equipment maintenance
  • Technical Proficiency: Strong computer skills, with the ability to quickly adapt to new software and systems

Accomplishments

  • Kenya Mission Trip 2019
  • Most Valuable Player Volleyball 2022
  • 3 Elevate Awards within current role (Shows recognition for extraordinary achievers)

Certification

  • RSA 2024
  • First Aid & CPR Certificate 2024

Timeline

Sales and Service Consultant

Terri Scheer
03.2023 - Current

Accounts Administrator - Processing

Whittles Body Corporate Management Services
02.2022 - 02.2023

Front Desk Receptionist (Relief)

MGA Whittles
09.2021 - 02.2023

Junior Administration Assistant

Whittles Body Corporate Management Services
09.2021 - 02.2022

Front of House Server

Phat Head
01.2021 - 10.2021

Supervisor

Wendy's
07.2016 - 10.2021

High School Graduate -

Tyndale Christian School

Certificate III in Retail -

HITsa Training And Employment

Similar Profiles

CREATE PROFILE
Emily Noon