Astra Rickards

• Checked in and welcomed gym members upon arrival.
• Provided customer service by addressing inquiries from gym members.
• Maintained and updated gym database with accurate member information.
• Recorded daily attendance to monitor member participation.
• Processed customer payments efficiently and accurately.
• Efficient with Clubwear software.
• Sign new members and carry out club inductions.

Fitness Instructor.

• Design and implement group fitness classes for up to 22 people.
• Ensure safety and well-being.
• Motivate and engage participants in group classes.
• Meet industry standards.

Personal Trainer.

• Create relationships.
• Help clients set and achieve their goals.
• Design tailored training programs.
• Provide motivation and accountability.
• Educate clients on lifestyle changes.

• High Level of customer service related duties
• Emailing clients to organise yearly servicing on their signs
• Booking services, repairs, new installations or parts
• Coordinating bi weekly services by postcode on a state wide level
• Creating work orders, booking of all services and repairs
• I am able to maintain outstanding detailed information on each of our signs, sending quotes for repairs, organising WHS notices for maintenance.
• Providing detailed quotes for the repairs needed to meet the Queensland Governments WHS standards
• Follow up calls and emails to ensure our clients are meeting these standards
• Data entry, creating new client data bases for new business leads
• Answering phones, directing to the appropriate department when needed
• Filing, remittance, receipts for purchases, completed jobs
• Working with KPI’s for securing a sale on refurbishments
• Working with different local councils, churches, schools & community centres, Fire & Rescue stations to name a few that have purchased our signs

• Cultivated relationships with new and existing clients through effective interpersonal communication.
• Identified and pursued prospects to drive business growth.
• Presented and sold products to potential and current clients.
• Managed client needs within time constraints and budgets, consistently exceeding expectations.
• Designed and applied makeup for editorial, film, television, formal events, and weddings.
• Ensured all client needs were met by exceeding service expectations.
• Demonstrated strong work ethic in all professional endeavors.
• Collaborated with clients such as Australian Vogue Magazine and Rikki-Lee Coulter, contributing to projects for Sydney Fashion Week.

• Optimizing client visits with retail sales, upgrading services and rebooking clients
• Effective communications between staff and clients to ensure the best possible salon experience for everyone
• Greeting clients, answering phone enquiries and taking bookings
• Coordinating client appointments with staff members to ensure smooth operations to create the ultimate experience for the client
• Maintained a professional, organized and clean front desk and salon
• Setting out magazines for seated clients, offering tea, coffee, juice, notifying the hairdresser their next client was waiting & in which chair
• Entering new client data into our sales system to create a client card data base
• Inventory of stock, retail products
• Cash up and end of day banking
• Client follow ups
• Staff rosters
• Banking, balancing taking
• Follow up phone calls to new clients to ensure they enjoyed their experience in the salon, if they were happy with their hair or if they needed any further styling suggestions

• Assisting the Manager with all related duties
• Successfully completed Harry J. Freidman retail training seminars
• Dedication to the highest customer service including sales standards, achieving KPI’s set by management
• Successfully trained casual, part time, fulltime and management staff, for stores on the Gold Coast, Brisbane & Melbourne
• Fast and efficient at stocktaking for both Queensland and Melbourne stores
• Interacting extremely well with work colleagues of all levels
• Participated in al company competitions and extra activities, encouraged participation from all team members
• Personally won company merchandising display awards
• Maintained a GP margin of over 70% to achieve budgets
• Strived to achieve sales budgets and to maintain high gross profit margins
• Staff rosters
• Handling large amounts of cash, till balancing and banking
• In August 2001 I was promoted to the position of Store Manager at the Garden City Store

• Successfully completed Gary Glen Sales training (closing the sale in ten steps) an example: Who, what, why & when, open ended questions.
• Diligently working to achieve personal, staff and store budgets on daily, weekly and monthly targets, KPI’s
• Holding daily morning staff motivational meetings, which included games to increase our KPI’s. This helped to keep everyone upbeat, excited & ready to achieve maximum sales results daily
• Staff rosters for up to 14 team members
• Customer service and relations
• Monthly written staff appraisals
• Ongoing staff training throughout the day. Example: customer roll play with staff, walking with purpose, the offering alternatives when we didn’t have what the customer originally asked for so a sale wasn’t lost.
• Banking, cashing up and balancing registers at end of day

• Liaising with Australian Designers and different fashion agencies throughout Australia
• Negotiations on stock purchases, order quantities and pricing
• Structuring the seasonal delivery of stock
• Invoicing of stock
• Store window, including In store displays
• Working with gross profit margins/ KPI’s to achieve the highest possible revenue
• Ability to interpret market trends within the fashion industry to stay on top of our competition
• In store fashion parades
• Implemented customer loyalty program
• Excellent use of persuasion skills to achieve sales
• Successfully demonstrated a high level of customer service which showed in the overall sales and profits of this business
• General cleaning duties associated within a retail environment

• Responsible for leading a team to achieve daily, weekly and monthly sales targets, using costs of sales ratios, sales leads to conversion rate and other KPI indicators
• Rostering for up to 12 staff over a 28-day roster
• Implementing ongoing promotions on both Elle B and Sportsgirl
• Effectively follow and maintain visual merchandising plans and layouts to increase sales and move older or sale stock
• Strong management skills along with support for up to twelve staff members, helping ensure that individual/personal sales targets were met with ongoing guidance and training in all areas of KPI indexes, that are needed to achieve high gross profit margins.
• Monthly written appraisals for each team member, which included ongoing training and support
• Committed to customer service
• Brand placement and development of the Elle B label