Summary
Work History
Education
Skills
Timeline
SalesManager

Astra Rickards

GOLDEN BEACH,QLD

Summary

Dynamic Sales Manager with a proven track record at Figgins Holdings, excelling in relationship building and client satisfaction. Expert in staff management and motivational coaching, consistently exceeding sales targets through strategic planning and performance-driven initiatives. Skilled in relationship management, enhancing customer loyalty staff retention and driving revenue growth.

Work History

Sales Manager

Figgins Holdings
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Attended industry events and conventions to expain sales opportunities.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Multi Site Retail Brand Manager

Bardas Corporation
  • Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Aligned internal teams with brand guidelines, ensuring consistent representation of the company across all departments and touchpoints.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
  • Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.

Sales Manager

The Perfume Connection
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented systems and procedures to increase sales.

Makeup Artist

Freelance / Toni & Guy
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Conducted consultations to understand client's desired look.
  • Attended industry conferences and workshops to stay current on new trends and techniques.
  • Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
  • Coordinated with photographers and stylists to achieve desired looks for editorial shoots, ensuring cohesive and striking visual outcomes.
  • Collaborated with fashion designers to develop cohesive looks for runway shows, aligning makeup with clothing collections.
  • Led team of makeup artists during major events, coordinating efforts to meet tight schedules without compromising quality.
  • Participated in continuous education on makeup artistry, staying ahead of industry standards and innovations.
  • Designed unique makeup concepts for high-profile photoshoots, enhancing brand visibility and client satisfaction.
  • Developed loyal following of clients by providing high-quality services.
  • Answered phone calls and emails to schedule client appointments.
  • Scheduled onsite and offsite makeup appointments for clientele.

Receptionist

Toni & Guy Hairdressing
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Service Coordinator / Sales / Administration

Spaceage Signs
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
  • Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
  • Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
  • Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
  • Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
  • Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.

Domestic and Commercial Cleaning

Self-employed
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Personal Trainer and Group Fitness Instructor I

Salt Health Club
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Expanded market share by identifying and penetrating untapped markets.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Facilitated business by implementing practical networking techniques.
  • Increased client retention through consistent communication, motivation, and support.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Developed healthy eating meal plans for clients to provide holistic approach.
  • Educated clients on importance of proper nutrition to reach fitness objectives.
  • Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
  • Streamlined scheduling processes for better time management and session availability.
  • Conducted regular follow-up with clients to track progress and adjust fitness plans as needed.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Provided emergency first aid and CPR as needed.
  • Utilized effective record-keeping system for tracking customer information.

Education

Diploma Of Entertainment Makeup - Makeup History And Applications

Napoleon Perdis Makeup Academy
Brisbane, QLD

Certificate 3 & 4 - Group Fitness And Personal Training

Fit College
Sunshine Coast, QLD
11.2021

Skills

  • Relationship building
  • Staff management
  • Goals and performance
  • Motivational skills
  • Client relationship management
  • Rostering

Timeline

Diploma Of Entertainment Makeup - Makeup History And Applications

Napoleon Perdis Makeup Academy

Certificate 3 & 4 - Group Fitness And Personal Training

Fit College

Sales Manager

Figgins Holdings

Multi Site Retail Brand Manager

Bardas Corporation

Sales Manager

The Perfume Connection

Makeup Artist

Freelance / Toni & Guy

Receptionist

Toni & Guy Hairdressing

Service Coordinator / Sales / Administration

Spaceage Signs

Domestic and Commercial Cleaning

Self-employed

Personal Trainer and Group Fitness Instructor I

Salt Health Club

Similar Profiles

  • Colin Buchheit

    Colin BuchheitColin Buchheit

    Enterprise Software Developer Internship at MX Holdings: MX Holdings HeadquartersEnterprise Software Developer Internship at MX Holdings: MX Holdings Headquarters

  • Seugnet Zitha

    Seugnet ZithaSeugnet Zitha

    Agricultural Economist at Servicios Empresaviales Holdings (SE Holdings)Agricultural Economist at Servicios Empresaviales Holdings (SE Holdings)

  • Lin Yanping (Libby)

    Lin Yanping (Libby)Lin Yanping (Libby)

    Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)

  • Joseph Fisher

    Joseph FisherJoseph Fisher

    Facilites Attendant at civeo acomadation centre moranbahFacilites Attendant at civeo acomadation centre moranbah

  • Tom Weston

    Tom WestonTom Weston

    Farm Hand/truck Driver at Rosemount TurfFarm Hand/truck Driver at Rosemount Turf

CREATE PROFILE
Astra Rickards