Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Astra Tahli Grace

Ballarat,VIC

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Retail industry. A solid team player with upbeat, positive attitude and proven skill in establishing rapport with people. Motivated to maintain customer satisfaction and continue to grown my education. Articulate and enthusiastic with demonstrated passion for building relationships and growing businesses. I am experienced in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Dominos
Wendouree, Vic
08.2021 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations, effectively handling difficult situations.
  • Completed day-to-day duties accurately and efficiently.

Delivery Expert

Dominos
Wendouree , Vic
07.2020 - 08.2021
  • Provided excellent customer service by answering questions regarding products or services offered.
  • Communicated effectively with supervisors regarding daily responsibilities and job duties assigned.
  • Collected payments in cash, check, and credit card.
  • Inspected orders before and after delivery to guarantee customer satisfaction.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered products to customer locations on time.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.

Regular Babysitter

Past Teachers
Horsham, Vic
10.2018 - 07.2019
  • Supervised and cared for children ages 2 to 11.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Ensured physical and social well-being of each child.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities along with bedtime routines
  • Led hands-on activities consistent with child's interests and skills.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Enforced rules to teach good manners and maintain safe environment.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Completing light housekeeping tasks such as tidying up toys and books.

House and Pet Sitter

Previous Principal
Horsham, Vic
05.2018 - 07.2019
  • Greeted families upon arrival to discuss pet and house sitting requirements.
  • Followed specific instructions from clients regarding how they would like their home cared for while they are away.
  • Handled household chores to assist families with cooking, cleaning and laundry.
  • Observed animals for signs of illness or injury; administered first aid as needed; contacted veterinarian immediately if serious injuries occurred.
  • Communicated with clients by sending updates and photos.
  • Responded quickly to owner inquiries about their pet's condition or behavior when necessary.
  • Ensured safety of pets by monitoring their behavior and responding quickly to any signs of distress or illness.
  • Performed light household tasks such as cleaning litter boxes or cages, washing dishes, taking out the trash, watering plants, and sweeping floors.
  • Reported concerns directly to homeowners via phone or text.
  • Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.

Education

Certificate III in Retail - Retail Management

Veta
Ballarat
07-2023

High School Diploma -

St Brigids College
Horsham
12-2018

Community Service Certificate II - Community Health Services

I Vet Institute
Horsham, VIC
10-2016

Skills

  • Task Delegation
  • Employee Scheduling
  • Product and Service Knowledge
  • Operations Management
  • Recruiting and Interviewing
  • Employee Performance Evaluations
  • Staff Development and Management
  • Analytical Thinking and Quick Adaptability
  • Working well independently and part of a team
  • Trustworthy and orgainised leader

Languages

Spanish
Elementary

Affiliations

  • Reading
  • Cinematography
  • Photography
  • Learning
  • Hiking
  • Playing ukulele and guitar
  • Writing
  • Skateboarding and roller skating

Accomplishments

  • Kwong Lee Dow Scholarship Recipient (Melbourne University)
  • Long Tan Youth Leadership and Teamwork (ADF)
  • St Vincent De Paul Tertiary Education Scholarship

References

References available upon request.

Timeline

Assistant Manager

Dominos
08.2021 - Current

Delivery Expert

Dominos
07.2020 - 08.2021

Regular Babysitter

Past Teachers
10.2018 - 07.2019

House and Pet Sitter

Previous Principal
05.2018 - 07.2019

Certificate III in Retail - Retail Management

Veta

High School Diploma -

St Brigids College

Community Service Certificate II - Community Health Services

I Vet Institute

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Astra Tahli Grace