Summary
Overview
Work History
Education
Skills
Timeline
Generic

Astra Waters

Brisbane,QLD

Summary

Customer and Team focused individual with 4 years experience, a solid understanding of customer service, attention to detail, and communication importance in the workplace, who loves diving in the deep end of a challenge or new experience.

I take pride in picking up skills quickly, with a friendly personality accompanied by a ‘can do’ attitude. Working efficiently and thoroughly while completing tasks, and also work well under pressure while multitasking. I’m reliable and bring a positive work ethic to any environment while building interpersonal relationships with customers and team members. Self-motivated, perseverant, have good organization, communication, and problem-solving skills along with time management.

Overview

5
5
years of professional experience

Work History

Casual Retail Assisistant

HANES Bras & Things
10.2023 - Current
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day. Including creating momentum for the day with an enthusiastic planner.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
  • Partnered with fellow retail assistants to complete tasks quickly so that all customers were attended to in a timely manner. This includes delegating tasks related to roles, ensuring effective service and use of store positioning.
  • Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
  • Supported merchandising initiatives by updating visual displays according to brand guidelines, while using my own initiative to update displays as products sell to maintain quality visual appearance.
  • Handled returns and exchanges efficiently while maintaining an empathetic approach toward dissatisfied customers.
  • Assisted with loss prevention efforts, monitoring for potential theft and reporting suspicious activities to management. Along with managing Faulty reports to ensure all stock is accounted for & easily tracked.
  • Aquired additional admin skills assisting with weekly & monthly store admin tasks such as daily banking reports and collection procedures, change swap for cash floats, cash variance reports, email & communications ettiequte, familiar with store support contacts (such as IT, and service desk), completing 3Ps paperwork, tracking daily results, completing stationary orders and Australia Post transfers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Receptionist and Bartender

Kittens
02.2023 - Current
  • Greeted Guested, Auditing customer counts and cash flow.
  • Kept reception area clean and organised to give visitors positive first impression.
  • Established positive relationships with customers and staff members.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed all alcohol and venue procedures throughly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Customer Service (Full-Time Cafe All Rounder)

Micasa Cafe
05.2022 - 07.2023
  • Assisted large volumes of customers daily, greeting them with friendly personality while assessing needs and maintaining current knowledge of customer preferences.
  • Adhered to company policies and scripts to consistently achieve quality standards and consistency.
  • Trained new personnel regarding company operations, policies and services. Increased efficiency by promoting operational best practices.
  • Maintained positive customer relations by addressing problems head on and implementing successful corrective actions efficiently.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service (Part-Time Cafe All Rounder)

The Armonica Cafe
11.2021 - 03.2022
  • Responding to customer requests, offering tailored recommendations to address needs and focus of customer satisfaction.
  • Drove sales by actively upselling and cross-selling products to maximize profitability.
  • Increased sales % through suggestive selling and persuasiveness.
  • Sought out extra training opportunities to enhance customer relationships and workplace skills.
  • Participated in team meetings and training sessions to stay informed about product updates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Customer Service (Full-Time Cafe All Rounder)

Dutch&Co Cafe
04.2019 - 10.2021
  • Welcomed and attended to a multitude of customers daily, meeting individual needs while exceeding company standards.
  • Adhered to company policies to consistently achieve quality standards.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Actively listened to customers, handled concerns quickly and discussed major issues to supervisor.

Availability

I’m happy to work other hours if the position requires it, earlier or later. Monday to Friday, I am available to start as early as 7am until 10pm or later.

Thank you for taking the time to read my resume, I look forward to your reply :)

References

Marley Vokaty (Assistant Manager of Micasa Cafe Underwood) 0411655 573

Sequoia Lee (Manager of Dutch & Co Cafe) 0487 961 265

Education

High School Diploma -

Nimbin Central School
Nimbin, NSW
2019

Skills

  • Processing Payments and Money Handling
  • POS System Operation
  • Sales and Upselling
  • Teamwork
  • Opening and Closing Procedures
  • Productivity and Time Management
  • Calm and Professional Under Pressure
  • High-Volume Environments
  • Customer Service
  • Product and Service Knowledge
  • High Communication and Listening Skills
  • Policy and Procedure Adherence
  • Training and Development
  • Issue and Complaint Resolution
  • Stock Management
  • Packing Orders

Timeline

Casual Retail Assisistant

HANES Bras & Things
10.2023 - Current

Receptionist and Bartender

Kittens
02.2023 - Current

Customer Service (Full-Time Cafe All Rounder)

Micasa Cafe
05.2022 - 07.2023

Customer Service (Part-Time Cafe All Rounder)

The Armonica Cafe
11.2021 - 03.2022

Customer Service (Full-Time Cafe All Rounder)

Dutch&Co Cafe
04.2019 - 10.2021

Availability

References

High School Diploma -

Nimbin Central School
Astra Waters