Summary
Overview
Work History
Education
Profile - Experience
References
Timeline
Generic

Astrid Barrios

Dandenong,VIC

Summary

My name Is Astrid Barrios I am currently a stay at home but looking at getting back into the work force part time. i was previously employed at RMIT University fulfilling a number of tasks to ensure customer satisfaction and maintaining a positive, and solution focused approach to meeting the needs of our client and uplifting the reputation of the company at all times. Some of my tasks involve; Recruitment, compliance handling, managing customers' accounts, formatting documentation, report writing, ensuring privacy and confidentiality at all times, maintaining a very high-level skills in communication and organizational abilities.

My background includes jobs as a Customer Service Agent such as Impact Fertilisers for 2 years, Melbourne polytechnic for over two and half years and four years at Medibank Private which enhanced my work ethic. My capabilities are broad and include advanced computer skills, correlating correspondence, administration of projects, and ensuring deadlines are met.

I know that dedication, determination and having pride in ones work is what it takes to be successful in any role. Together with a desire to develop ones practice through mentoring opportunities and maintaining a reflective stance to improve work performance. I value diversity in a team and believe to be a strong team player by offering considerable support and guidance to others and equally learning and accepting learning challenges through interactions with other team members.

Attention to detail and liaising with all stakeholders in a respectful and engaging manner are qualities that I always bring to my work.

I look forward to an opportunity to discuss my suitability for the positions further at an interview.

Thank you for your time and consideration.

Yours sincerely

Astrid

Overview

10
10
years of professional experience

Work History

Customer Service Representative

RMIT University
02.2019 - 11.2019
  • Recruitment, Verifying compliance documents, Customer service, Handling queries via phone, Handling queries via inbox, Out bound calls, Reference checks, Reporting, SAP, TRIM, Creating offers for casual staff, Liaising closely with Hiring managers

Customer Service Agent

Impact Fertilisers
07.2017 - 04.2019
  • Taking care of customer's accounts, Change of contracts, Creating bookings, Inbound/outbound calls, Meeting with customers (travelling interstate), SAP, CRM, Sales support, Work close with Area Sales Mangers, Administration, Process Purchase orders, Work close with managers/Team Leaders, Create training documents, Create Reporting

Customer Service Agent

Melbourne Polytechnic
06.2016 - 06.2017
  • Data processing, Clerical - typing correspondence, sending out emails and faxes, making copies and sorting the mail, File maintenance, Greet student/staff, answer the phone, take messages, ordering of equipment, office supplies and other inventories that are required, Using STRATA to look up student information, MS Office Suite (comprising of Word, Excel, Outlook, and PowerPoint)

Customer Service Agent

Medibank Private
04.2011 - 01.2015
  • Consulting with clients as first point of contact, understanding clients' needs, Dealing efficiently with questions and queries from customer, Inbound Sales, Cross-selling, Hitting targets daily, Converting customers from other insurers, Selling additional products, Minimum appointment KPI, New customer revenue target

Sales Representative

Telstra
01.2010 - 03.2011
  • Consulting with clients as first point of contact, understanding clients' needs, Dealing efficiently with questions and queries from customer, Inbound Sales, Outbound sales, Cross-selling, Hitting targets daily, Converting customers, Selling additional products, Minimum appointment KPI, New customer revenue target

Education

Completed Victorian certificate of Education (VCE) -

Hoppers crossing secondary college
01.2007

Profile - Experience

10 years customer service experience. 6 years cross selling, customer service, sales, inbound sales, outbound sales, hitting targets, KPI'S

References

Upon Request

Timeline

Customer Service Representative

RMIT University
02.2019 - 11.2019

Customer Service Agent

Impact Fertilisers
07.2017 - 04.2019

Customer Service Agent

Melbourne Polytechnic
06.2016 - 06.2017

Customer Service Agent

Medibank Private
04.2011 - 01.2015

Sales Representative

Telstra
01.2010 - 03.2011

Completed Victorian certificate of Education (VCE) -

Hoppers crossing secondary college
Astrid Barrios