Astrid De La Cerna
Oak Park,VIC
Summary
Experienced and enthusiastic consultant with a proven track record of success across various industries. Possessing strong interpersonal, problem-solving, and analytical skills, Provide valuable advice and expertise to client organizations, improving their business performance.
Dedicated social worker focused on exceptional professional care and implementing appropriate interventions. Utilizing diverse resources to identify unique needs of vulnerable populations and offering assistance accordingly. Excel at establishing strong rapport with individuals from diverse backgrounds, effectively connecting and making a positive impact.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Groups Reservation Consultant
Corporate Travel Management
09.2022 - Current
- Manage approximately 30 emails in a day
- Currently managing 15 active group bookings for the Whole Australian Government from Multiple Departments.
- Managed client relationships by ensuring requests are actioned real time
Social Work Field Placement 2
Dallas Brook Community Hub
06.2023 - 09.2023
- Participated and assisted in delivery of community services and activities developed by the Hub on a daily basis
- Engagement with families during events and activities
- Developed activities that promote community wellbeing and development
- Networking and Coordination with other agencies for Referrals of families when required
- Developed a Multicultural Playgroup Orientation Pack.
- Developed own detailed plans based on broad guidance and direction.
- Collaborated with field supervisor to develop relevant learning outcomes for each field placement experience.
- Developed strong relationships with community partners, fostering a collaborative environment for successful placements.
Social Work Field Placement 1
Australian College of Applied Professions
02.2023 - 05.2023
- Online Placement with Melbourne Project ACAP
- Made Cultural Presentation on Social Issues and identify how issues are impacted by Culture
- Make group project on Social Issues and transform it to Professional Development
- Online placement increases Critical thinking skills, Time Management, Integrity
- Having multicultural group, it also increases Cultural responsiveness and Diversity.
Mobilization Associate
Accenture Philippines
03.2021 - 01.2022
- Supported Mobilization Leads and Outsourcing Solution Architects on Deal Shape teams by creating response materials
- Participated in Due Diligence and Service Transition activities.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Project Management Staff
Accenture Philippines, Corporate Citizenship
12.2019 - 08.2020
- Worked with non-government organizations/educational institutions for digital platform for children
- Trained teachers and other key focal of partner organizations on digital learning platforms offered by Accenture (S2S Academy, Hour of Code, CoderDojo)
- Mobilized and trained employee volunteers who became multipliers to help in teacher enablement for digital learning suite offering of Accenture
- Prepared necessary logistics for internal or external events in support of roll out of digital learning platforms (transportation, food, security approval, etc.)
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education Program Coordinator
Justice, Peace, and Integrity of Creation – Integrated Development Center, Inc
03.2011 - 10.2012
- Supervised 10 Pre-School teachers and 3 Scholarship Officers assigned in JPIC Preschools in 4 Dump Site areas of Cebu
- Handled and monitored Scholars taking up 4 Year Courses and Vocational Technological Scholars
- Coordinated with other professionals like, German teachers to help graduates pare for onboarding German Cruise line and teacher to maintain their English proficiency
- Coordinated with Don Bosco VOC Tech and Mary Help of Christian School for Partnership to enroll VOC Tech Scholars
- In-charge in overall management and operationalization of all components of Education Program including proposal development and fund sourcing in coordination with Executive Director.
- Managed educational program budget and prepared monthly reports.
- Supported admissions process through application review and student registration.
- Collaborated with teachers to develop and refine lesson plans, ensuring alignment with state standards and educational best practices.
- Conducted regular assessments of student progress, using data-driven strategies to inform instruction and improve outcomes.
Social Worker
Stimulation and Therapeutic Activity Center
04.2008 - 10.2010
- Planned and implemented social program for Children with Disabilities and their family in community
- Established linkages and close coordination with line agencies, organizations institutions, and other support system for supplementary and other social services
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Education
Master of Science - Social Work
Australian College of Applied Professions
Kmart Centre, Level 3/222 Bourke Street Mall Melb09.2023
Bachelor of Science in Social Work -
University of Southern Philippines Foundation
Salinas Drive, Lahug, Cebu City03.2006
Skills
- Good understanding of the principles of social work theory and best practice
- Ability to work independently and as a member of a team
- Previous experience in organizing and facilitating trainings
- Capable of creating case records and reports, as well as having strong planning and organizational skills
- Willingness to learn new things
- MS Office
- Attention to Detail
- Customer Relationship Management
- Social Work Collaboration
- Referral and Networking
- Neighborhood Networking
Certification
- MARAM Comprehensive Risk Assessment and Management Module (Virtual)
- Safe and Equal
- Student Member – Australian Association of Social Workers
- Licensure Examination for Social Workers - Philippine Professional Regulation Commission
- ITIL Foundation Level - MISNET EDUCATION INC.
References
Available upon request
Timeline
Social Work Field Placement 2
Dallas Brook Community Hub
06.2023 - 09.2023
Social Work Field Placement 1
Australian College of Applied Professions
02.2023 - 05.2023
Groups Reservation Consultant
Corporate Travel Management
09.2022 - Current
Mobilization Associate
Accenture Philippines
03.2021 - 01.2022
Project Management Staff
Accenture Philippines, Corporate Citizenship
12.2019 - 08.2020
Education Program Coordinator
Justice, Peace, and Integrity of Creation – Integrated Development Center, Inc
03.2011 - 10.2012
Social Worker
Stimulation and Therapeutic Activity Center
04.2008 - 10.2010
Master of Science - Social Work
Australian College of Applied Professions
Bachelor of Science in Social Work -
University of Southern Philippines Foundation
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