Astrid Dias
Melbourne
Summary
Motivated individual with a strong work ethic and great adaptability and reliability. Strong communication skills, always an optimistic attitude and an excellent team players. Open to new challenges and learning.
Overview
2
2
years of professional experience
Work History
Cashier Ass
Synergy Curry Court
Mill Park, VIC
07.2024 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Digital Marketing Intern
A & A Fabrication
Goa, India
06.2023 - Current
- Analyzed user behaviour on the website, utilizing Google Analytics to inform future website design improvements and content strategies.
- Sorted and organised files, spreadsheets, and reports.
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Designed and presented social media campaign ideas.
Customer Service Representative
KFC
Goa, India
01.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Business Analytics -
Deakin University
06.2027
Diploma in Basic Computers -
Institute of Ferrao
Commerce
St. Andrews higher Secondary School
03.2024
Skills
- Microsoft Outlook, Word, Access, PowerPoint and Excel
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Decision-Making
- Social media activities
- Leadership
Accomplishments
- Diploma in Basic Computers languages.
- General Secretary of student council.
Timeline
Cashier Ass
Synergy Curry Court
07.2024 - Current
Digital Marketing Intern
A & A Fabrication
06.2023 - Current
Customer Service Representative
KFC
01.2023 - 01.2024
Bachelor of Business Analytics -
Deakin University
Diploma in Basic Computers -
Institute of Ferrao
Commerce
St. Andrews higher Secondary School