Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Astrid Dias

Melbourne

Summary

Motivated individual with a strong work ethic and great adaptability and reliability. Strong communication skills, always an optimistic attitude and an excellent team players. Open to new challenges and learning.

Overview

2
2
years of professional experience

Work History

Cashier Ass

Synergy Curry Court
07.2024 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.

Digital Marketing Intern

A & A Fabrication
06.2023 - Current
  • Analyzed user behaviour on the website, utilizing Google Analytics to inform future website design improvements and content strategies.
  • Sorted and organised files, spreadsheets, and reports.
  • Improved brand awareness by developing and implementing targeted social media campaigns.
  • Designed and presented social media campaign ideas.

Customer Service Representative

KFC
01.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

Bachelor of Business Analytics -

Deakin University
06.2027

Diploma in Basic Computers -

Institute of Ferrao

Commerce

St. Andrews higher Secondary School
03.2024

Skills

  • Microsoft Outlook, Word, Access, PowerPoint and Excel
  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Decision-Making
  • Social media activities
  • Leadership

Accomplishments

  • Diploma in Basic Computers languages.
  • General Secretary of student council.

Timeline

Cashier Ass

Synergy Curry Court
07.2024 - Current

Digital Marketing Intern

A & A Fabrication
06.2023 - Current

Customer Service Representative

KFC
01.2023 - 01.2024

Bachelor of Business Analytics -

Deakin University

Diploma in Basic Computers -

Institute of Ferrao

Commerce

St. Andrews higher Secondary School

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Astrid Dias