Astrid Fernandes
Croydon,Australia
Summary
Enthusiastic student experienced in evaluating and assessing client requirements and providing solutions to solve identified problems. Organized and focused individual with impressive leadership acumen. Looking forward to learn and evolve in a challenging and competitive environment.
Overview
2
2
years of professional experience
Work History
Intern
ALTFIVE
Unley, South Australia
11.2023 - Current
- Curated Tailored Capability Packs: Researched and designed customized capability packs for clients, showcasing ALTFIVE's services to cater to client needs.
- Defined Requirements for Syphon App: Played a key role in curating both functional and non-functional requirements for Syphon, an AI-powered app empowering procurement specialists.
- Developed Business Dashboards: Designed and implemented a business development tracker and dashboard for ALTFIVE, enabling quick insights and informed decision-making.
Cloud Support Engineer
VMware
Bangalore
09.2021 - 02.2023
- Provided support on VMware Cloud on AWS with Native AWS services and worked on issues related to ESXi, vCenter, AWS, NSX-T, HCX, VPN.
- Reviewed existing systems and made recommendations for improvements. Worked on deployment of SDDCs and selection of appropriate host type for specific regions.
- Used Salesforce metrics to monitor application and infrastructure performance. Collaborated with cloud architects and customer success managers to generate assessments and implement actionable recommendations based on results and reviews.
- Worked with teams of site reliability engineers to define, build and troubleshoot cloud infrastructure. Understood client needs and objectives by conducting proactive customer and data analysis
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Education
Maters of Information Technology (Enterprise Management) -
University of South Australia
07.2025
Bachelor of Engineering: Electronics and Communication -
St Joseph Engineering College
08.2021
PCMEG -
Delhi Private School Dubai
04.2017
High School -
The Indian High School Dubai
04.2015
Skills
- JIRA
- Confluence
- Design Thinking
- Computational Thinking
- Python
- Networking
- Canva
- Microsoft Office
- Salesforce
- Power BI
- Effective Communication
- Customer Service
- Presentation Skills
- Critical Thinking
- Leadership Skills
- Time Management
- Collaboration
- Adaptability
Affiliations
- VMware Certified Professional: Data Center Virtualization - 2022
- VMC on AWS ICM - 2022
- VMware vSphere 7.0 Foundations - 2022
- VMware vSphere 6.7 Foundations - 2021
- Software Defined Datacenter Overview - 2021
- Barry Katz Training - 2021
Membership And Roles
- IEEE Society SJEC student branch, Chair, 01/2021, 08/2021
- IEEE Society SJEC student branch, Chair-Elect, 02/2020, 01/2021
- IEEE Women in Engineering SJEC student branch, Student member, 2020, 2021
- TEDx SJEC, Curator, 10/2019, 02/2020
- Prodigy - Department Activities, Student Member, 2019, 2021
Projects And Internship
- Rescue Bot for Open borewell accidents, 2021, 2022
- Project Manager - Content Management, Intellify, New Delhi, 2021
- Automatic Breaking System, 2019
Volunteer Experience
Retail Worker, Salvos, Adelaide - 07/2023.
- Effectively manages cash register transactions.
- Approachable and friendly demeanor that contributes to a welcoming store environment.
- Able to organize shelves, merchandise and displays to enhance store aesthetics.
Languages
Hindi
Full Professional
Konkani
Professional
References
References available upon request.
Timeline
Intern
ALTFIVE
11.2023 - Current
Cloud Support Engineer
VMware
09.2021 - 02.2023
Maters of Information Technology (Enterprise Management) -
University of South Australia
Bachelor of Engineering: Electronics and Communication -
St Joseph Engineering College
PCMEG -
Delhi Private School Dubai
High School -
The Indian High School Dubai