ASTRID JACKSON
Russell Vale
Summary
Results-oriented Sales and Marketing Coordinator within the printing industry. Having the ability to lead an organization to successful product launches. Expertise in developing client relations. Over ten years of printing industry experience from the factory floor up to Sales. Administrative experience within the car industry and plumbing industry. Dedicated and efficient Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Colsole Operator
Park Petroleum
11.2023 - Current
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Performed quality checks to identify fuel discrepancies.
- Face to face customer service
- Money handling
- Opening and closing of service stations.
- Receiving stock, stock rotation and general house keeping.
Customer Service/Marketing
Big Warehouse Spares
03.2023 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service/Administration
General Vet Products
11.2021 - 03.2023
- Processing and inputting of web based purchase orders in an efficient and timely manner
- Quoting for new clinic fit out's
- Picking and packing of orders
- Investigated and resolved customer inquiries and complaints quickly either by phone or email.
- Booking couriers and quoted freight for larger orders and interstate deliveries
- Providing after sales support by processing returns, services and warranty claims as well as repairs
- Working closely with warehouse staff in inventory management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with suppliers regarding purchase orders, backorder availability, procurement and special orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Trained new staff on operating procedures, company products and services
Retail Assistant
The Just Group
10.2020 - 11.2021
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Processed payments and maintained accurate drawers to meet financial targets
- Answered questions about current promotions and resolved issues according to store policies
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Increased customer service feedback scores by delivering outstanding service to customers daily
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Cafe Manager
Vibes Cafe
09.2019 - 10.2020
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales
- Trained new employees in operational procedures and modelled duties for front and back house positions
- Reconciled daily sales each shift, counting member drawers to analyse discrepancies.
Stuart Jackson Plumbing
01.2008 - 01.2016
- Processed financial documents, including contracts, expense reports invoices and quotes
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- BAS reporting
Registration Clerk & Admin Assistant
Tory Toyota
11.2003 - 09.2005
- Wollongong Processed sales deals calculating profit Registration of new and used vehicles Maintained filing systems for electronic and hard copy documents for organized recordkeeping Supported office clerical functions using word processing and other software, email and office machines
- Kept dealerships database updated with new information for vehicles including client records on sales, warranty and registration documents to ensure accuracy with inventory.
Sales and Marketing Co-coordinator
Teldon Print Media
01.2001 - 11.2003
- Analysed competitors' marketing campaigns for insights to gain attention and sales for clients
- Handled customer inquiries promptly and efficiently, serving as point of-contact between teams and departments for consistency
- Assisted sales force with customer leads and follow up to build constant contact
- Developed positive relationships with new and existing customers, leading to increased sales opportunities
- Performed data entry and market research and maintained databases
- Analysed consumer behaviours and market trends, adjusting email and advertising campaigns based on current knowledge
- Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Education
HSC -
Engadine High School
Business Frontline Management Cert III: Business Administration And Management - Business Management
Vocational Training
Wollongong, NSWSkills
- Bank reconciliations
- Conflict resolution
- Complex problem resolution
- BAS reporting
- Accounts payable/receivable
- Efficient administrator
- Reporting
- MYOB & Xero
- Tax Preparation
- Client Relations
- POS operations
- Customer Relations
Accomplishments
- Reporting Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting
- Client Interface Managed accounting close, accounts payable, and financial reporting
- Data Verification Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding
- Reporting Prepared complex financial statements for accountant Product Roll-Out Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Affiliations
Russell Vale Junior Football Club - Canteen Manager 2014
Russell Vale Public School - P & C, fundraising, events
organisation
Additional Information
Alyssa Sainbury - The Tory Motor Group
Office Manager - at time of my employment
Contact : 0410 493 944
Charmaine Horeman - General Vet Products
Senior Customer Service - retired
Contact : 0411 099 857
Tina Banasiak - Vibes Cafe
Barista
Contact - 0402 022 611
Timeline
Colsole Operator
Park Petroleum
11.2023 - Current
Customer Service/Marketing
Big Warehouse Spares
03.2023 - 07.2023
Customer Service/Administration
General Vet Products
11.2021 - 03.2023
Retail Assistant
The Just Group
10.2020 - 11.2021
Cafe Manager
Vibes Cafe
09.2019 - 10.2020
Stuart Jackson Plumbing
01.2008 - 01.2016
Registration Clerk & Admin Assistant
Tory Toyota
11.2003 - 09.2005
Sales and Marketing Co-coordinator
Teldon Print Media
01.2001 - 11.2003
HSC -
Engadine High School
Business Frontline Management Cert III: Business Administration And Management - Business Management
Vocational Training
Similar Profiles
Mohammed ElhusseinMohammed Elhussein
Petroleum Geochemist at Sudanese Ministry Of Energy & Petroleum / Sudanese Petroleum Corporation/ Petroleum Laboratories, Research And Studies (PLRS)Petroleum Geochemist at Sudanese Ministry Of Energy & Petroleum / Sudanese Petroleum Corporation/ Petroleum Laboratories, Research And Studies (PLRS)
SANDEEP SUGATHANSANDEEP SUGATHAN
Rotating Equipment Technician at Deladi Petroleum Services Sdn Bhd (Under Brunei Shell Petroleum)Rotating Equipment Technician at Deladi Petroleum Services Sdn Bhd (Under Brunei Shell Petroleum)
Leopoldo MezaLeopoldo Meza
Field Technician at Petroleum Solutions Inc./ DBA JF PetroleumField Technician at Petroleum Solutions Inc./ DBA JF Petroleum
Noah BadhamNoah Badham
Crust Pizza at Crust PizzaCrust Pizza at Crust Pizza
Amy RoeAmy Roe
Casino Gaming Host at Despotoski HotelsCasino Gaming Host at Despotoski Hotels