Summary
Overview
Work History
Education
References
Timeline
Generic

Astrid Lewerissa

Canterbury,NSW

Summary

To obtain a position that will enable me to use my strong organizational, customer orientated, and administration skills. Key Strength: Diligent, details oriented, Administration skill and knowledgeable of all office function Perform duties as an experienced Admission and Student Services in well-known Education Industries. Great communication skill in Oral and Written both in English and Indonesia. Fast Leaner, cultural sensitive, team player and able to work without supervision. Excels in multi-tasking in a fast paced environment, able to work hard under pressure and completing project within date line. Superior in customer service, computer skill with proficiency in MS words, Excel, power point, and outlook. Have a deep knowledge for Salesforce, GTE, SSVF, ESOS Act, PRISMS, National Code, AQTF, ASQA, TESQA, and DEEWR.

Overview

18
18
years of professional experience

Work History

Casual Pearson Test Centre Invigilator

Navitas
02.2018 - Current
  • Provide a high level of customer service to the candidate
  • Turn on the computer in the morning session to ensure all the computers are working order
  • Runs the Remote Maintenance to ensure the software working in order
  • Ensure all the station equipment such as pen, booklet, tissue is stocked
  • Process the Test Taker admission according to the Pearson VUE standard
  • Ensure the test taker follow the Pearson VUE instructions
  • Raise a case/report if required or if there is an issue or if the test taker does not follow the Pearson VUE standard
  • Read the instruction how to use the headset, how to call the invigilator, and other instruction
  • Liaise with Pearson VUE technical support when there is an issue, by investigating, assisting and solving it.
  • Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
  • Prevented unauthorized materials from entering the testing area, upholding standards of fairness for all examinees.
  • Facilitated smooth transitions between different sections of exams, minimizing disruptions for focused testtakers.
  • Efficiently distributed necessary materials before each exam session, allowing students ample time to prepare themselves mentally for the test ahead.
  • Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations.
  • Located materials and online resources by demonstrating use of equipment and software.
  • Provided assistance to faculty and staff by teaching classes, conducting orientation programs and issuing transcripts.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Provided clear instructions for exam procedures, streamlining the process and reducing student anxiety before tests.

Casual IELTS Invigilator

Navitas
04.2010 - 06.2022
  • Supervise candidate to register correctly on the System by checking their finger prints, passport and their photos
  • Provide a high level of customer service to the IELTS candidate
  • Provide administration support to candidate, such as stationary, Exam paper before and after the exam
  • Delegates students with speaking test schedule paper
  • Ensure all the speaker, computer and headset equipment working properly.
  • Improved exam security by implementing strict invigilation procedures and monitoring student behavior.
  • Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
  • Assisted students with special needs by providing accommodations, ensuring equal opportunity for success.
  • Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
  • Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
  • Communicated clearly with students about exam rules and expectations, minimizing confusion and potential misconduct.
  • Handled emergency situations calmly and effectively, prioritizing student safety while maintaining exam integrity.
  • Reduced instances of cheating through careful observation and enforcement of academic integrity policies.

Customer Service Officer - Offering

TAFE
03.2021 - 01.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Student Admission Coordinator (Team Leader) at Australian Pacific College

Australian Pacific College
04.2019 - 03.2020
  • Coordinate the performance of the Admission Team (offshore and Onshore Team)
  • Ensure the admission process meets the expectation and operational requirement
  • Response promptly and in an active, friendly, sensitive and professional manner to all enrolment inquiries, whether received verbally, by telephone or by email
  • Ensure the timely an accurate issuance of Letter of Offer, Confirmation of Enrolment (COE) and processing Student Course Variation in PRISMS
  • Assist General Manager (Admissions and Administration) with performance review for team members
  • Lead the regular team meetings
  • Coordinate the team meeting task and responsibilities
  • Oversee staff rostering to ensure that all admission process are delivered in timely manner, including urgent cases, seasonal increase in demand or other circumstances
  • Continuously review and implement change to improve or to replace any process in student experience to increase efficiency and effectiveness of team performance
  • Liaise with internal and external clients to ensure roles and responsibilities of the Admissions Team are known and to inform all relevant parties of changes which may impact on them
  • Data ownership and Management
  • Review and maintain template use by the Admission team every 6 months or as required
  • Maintain the CRM with the required template which including the updated tuition fee, or application fee, material fee, or other related fees
  • Ensure all the admission data entry is completed accurately and in accordance with guidelines
  • Report and statistic gatekeeping
  • Support the business or any projects by providing the regular statistic/reports as schedule
  • Identify enrolment trends and patterns of admissions activities across the campuses and sectors and provide recommendations to the internal stakeholders
  • Prepare statistical data and information to government agencies and assist with audit visits
  • Keep up to date the key changes in relevant legislation such as National Code or ESOS Act that affects Admissions.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Entered data, generated reports, and produced tracking documents.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Administrative and Marketing Manager

Yes Education
07.2018 - 03.2019
  • Manage and process application onshore, Malaysia, Indonesia, Vietnam and Melbourne office by checking the application forms, supporting documents and completed the agent part questions and lodge the application to the admission team via emails, studylink or provider online admission
  • Ensure each student application and documents have met the entry requirement both in English and Academic
  • Ensure each student applicant is meet the Genuine Temporary Entrant requirement, by assessing their documents, visa history, family history, and course progress history
  • Ensure the offer letter is correct as per student’s application, those are the intake date, the course and other inquiry
  • Process under 18 student application to DET – Government school, including assisting the homestay application
  • Assisting any issues with the student, from attendance, course progress and course variation
  • Assist students and agents for their inquiries relates to their applications
  • Manage the education provider appointment and meeting and arrange training from education provider to the relevant staff at Yes Education
  • Assisting student with their RPL and credit transfer
  • Assisting student first payment.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
  • Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.

Head of Admission Compliance

Study Group Australia
06.2017 - 03.2018
  • Assist the ANZ Admission Director in the development and implementation of policies and procedure relation to the admission GTE in alignment with government laws and regulation
  • Provide strategic guidance and representation on changing of the government requirement in student visa relation to ANZ admission team and student recruitment manager
  • Collect and analyze variety complex data and information regarding student visa refusal and grant; to provide information to develop, amend and recommend the Genuine Temporary Entrant (GTE) admission policy and procedure to ANZ Admission Director
  • Assist the admission director in update the Genuine Temporary Entrant (GTE) admission policy and procedure to meet the industry, the company needs and department of Home Affairs
  • Increasing the awareness and understanding of compliance issues and related policies and procedures across the organization
  • Provide a depth GTE knowledge training to new staff overseas and in Sydney
  • Lead the data collection for the internal review and TESQA
  • Oversee the Admission process such as cancelation, withdrawal, and termination of enrolment meets with the National code
  • Oversee and involve in the process of the re-assess of student application and their documents including the statement of purpose, financial documents when they would like to re-lodge student visa
  • Conduct an assessment, process the information or data, analyze and provide recommendation in relation to GTE documents, staff training or agent training in alignment with Department of Home Affairs
  • Collaborating with admission and other departments to direct compliance issues through appropriate channels.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.

Head of Admission

Martin College
02.2017 - 03.2018
  • Lead, manage and develop the admission to achieve the highest possibility standard
  • Provide training in system, GTE, PRISMS, NOOSR, IELTS, PTE verification, refund, withdrawal, deferring, invoicing payment, agent commission, processing and assessing application to the new staff
  • Oversee the admission team’s work, distribute the workload to meet the turnaround and accuracy meet within the agreed organizational admission guideline
  • Processing student application from domestic and international in timely manner by assessing the academic checking through NOOSR and Martin admission entry requirements
  • Develops admission organizational strategies by contributing information and recommendation strategic thinking in line with organizational objectives
  • Ensure and process any student Genuine Temporary Entrant (GTE)’s documents to meet the SGA GTE standard
  • Entering the student data in PRISMS and issuing eCOE documents in timely manner and ensuring these data compliances with relevant legislation
  • Processing any changes both in SGA system and PRISMS including defering the start date, re-issue letter of offer, cancelation and withdrawal
  • Monitor the application process comply with government regulations, ensure the admission process adhere the national code and ensure the data recorded in PRISMS correctly
  • Collaborate with Sales team, other staff, campus and internal department to resolve complex student issue relating to admission, registration, multiple enrolments, student payment, student refund, student record, late arrival, and overseas student health cover (OSHC), withdrawal, release letter, cancelation and non-commencement
  • Participate with variety meeting, webinar or other task force and any related group to deliver information and facilitate continuous improvement of Admission process
  • Function as a gatekeeper to liaison between agent, admission and/or other internal department to provide excellent service of the admission process
  • Ensure each of the admission team member process the student application from the initial entry, assessments stage and acceptance stage meet within the GTE and organizational standards and accuracy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Compliance and Administration

Australian Pacific College
01.2010 - 01.2017
  • Provide high level customer service to students, agents, academic staff, Department of home affairs, International Student Ombudsman regarding all courses such as intakes dates, orientations, study options and compliance related matters such as College policies, external appeals process, regulations and administrative procedures and provide referral information and documentation when it is required
  • Create and maintain student attendance and course progress records in database, issue attendance warning letter, course progress intervention strategy invitation and attendance or course progress Intention to Report Letter and informed all affected students and their agents
  • Conduct an intervention and internal appeal meeting when necessary
  • Arrange and manage Migration Review Tribunal material to Student Service and Administration Manager’s which requires initiative, industriousness and the ability to work to tight deadlines
  • Assist VET coordinator and its team with credit or RPL request
  • Assist students with their time table request
  • Create a quarterly internal quality training report to provide data of nationality pass rate performance, numbers of student, numbers of classes, pass rate for each course, each subjects and each trainers
  • Provide training to new staff especially student services in regards of Australian Pacific College rules & regulation, compliance process and Course Variation
  • Receive complain relates to student services, compliance issue and general academic and provide feedback or outcome
  • Issue a warning emails or letter that relates to CAAW due to underage student
  • Responsible for registering new and extending student in college database
  • Responsible for helping admission issuing Letter of Offers, CoE, CAAW and processing students course variations in timely manner
  • Gather and assess all relevant documents from agent and prospective student for course eligibility and process successful applications into database
  • Provide administrative support to Student Service Teams and Administration Manager in a timely and courteous manner
  • Assisting student service in formulate payment plan for student in financial hardship and follow – up on payments.

Administration and Marketing Officer

Trilogy Student Services (TSS)
03.2006 - 12.2009
  • Provide recommendation to student in relation to education provider’s application procedure, student visa and assist student with relevant document
  • Liaise with the student and develop relation with the education provider marketing department, registrar and finance department to assist the student application or Marketing event
  • Arrange airport pick up, home stay and accommodation inquiry for the student
  • Organized and supervised marketing event or expo nationally and internationally
  • Developed and maintains the TSS marketing plan and ensures that TSS services are attractive to clients and successfully marketed.
  • Increased brand awareness by implementing targeted marketing campaigns and strategies.
  • Developed comprehensive marketing plans for product launches, driving successful outcomes.
  • Optimized website content for search engines, enhancing visibility and organic traffic.
  • Analyzed market trends to identify new opportunities for growth and expansion.

Education

Master of Administration -

Charles sturt university
01.2006

Bachelor of Business Studies -

Charles sturt univeveristy
01.2004

References

Referees upon a request

Timeline

Customer Service Officer - Offering

TAFE
03.2021 - 01.2022

Student Admission Coordinator (Team Leader) at Australian Pacific College

Australian Pacific College
04.2019 - 03.2020

Administrative and Marketing Manager

Yes Education
07.2018 - 03.2019

Casual Pearson Test Centre Invigilator

Navitas
02.2018 - Current

Head of Admission Compliance

Study Group Australia
06.2017 - 03.2018

Head of Admission

Martin College
02.2017 - 03.2018

Casual IELTS Invigilator

Navitas
04.2010 - 06.2022

Compliance and Administration

Australian Pacific College
01.2010 - 01.2017

Administration and Marketing Officer

Trilogy Student Services (TSS)
03.2006 - 12.2009

Master of Administration -

Charles sturt university

Bachelor of Business Studies -

Charles sturt univeveristy

Similar Profiles

CREATE PROFILE
Astrid Lewerissa