Astrid Ruan

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Collected room deposits, fees, and payments.
• Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Processed customer purchases efficiently using POS systems and handled cash/credit transactions.
Maintained store cleanliness, restocked shelves, and assisted with inventory management.
Provided bilingual support to diverse customers in a fast-paced environment.

Operated cash registers and ensured accuracy in transactions during peak hours.
Assisted with food preparation and maintained compliance with hygiene standards.

Greeted customers, took orders, and delivered friendly service in a busy restaurant setting.
Collaborated with kitchen staff to ensure timely order fulfillment.