Astrid Lizbeth Madiedo Villegas
Sydney,NSW
Summary
Versatile and dedicated professional excelling in roles requiring exceptional customer service, and teamwork skills. Achieved increased customer satisfaction through meticulous attention to detail and proactive problem-solving. Skilled in both housekeeping and fostering positive client relationships, demonstrating reliability and a commitment to excellence in all tasks undertaken.
Overview
16
16
years of professional experience
Work History
Customer Service
Construsurgir
Bogotá, Colombia
07.2020 - 07.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
- Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
Physiotherapist
Famisanar EPS
Bogotá, Colombia
03.2018 - 10.2021
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Educated patients, families and caregivers on home exercise program that complement therapy sessions.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Made clinical assessments and diagnoses to treat physical problems and conditions.
Clothing Seller
Koaj Colombia
Bogotá, Colombia
05.2012 - 11.2016
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased return customer rate by establishing rapport with clients and remembering their preferences.
- Demonstrated expertise in styling and outfit coordination, helping customers create complete looks that met their personal tastes and budget limitations.
- Contributed to visual merchandising efforts, creating eye-catching displays that encouraged product engagement.
- Maintained a clean and organized store environment to create a positive shopping experience for customers.
- Assisted management with implementing new marketing campaigns or promotional events aimed at driving foot traffic into the store location.
- Participated in regular staff meetings to share feedback on store operations, discuss areas for improvement, and contribute ideas for enhancing the customer experience.
Waitress
Hawaiana Y Maracuyá Restaurant
Bogotá, Colombia
04.2008 - 08.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Physiotherapist - Physiotherapist
Universidad Manuela Beltrán
Bogotá, Colombia05.2015
Skills
- Housekeeping
- Customer Service
- Basic Maintenance Knowledge
- Reliability and punctuality
- Teamwork and Collaboration
- Attention to Detail
- Cleaning and sanitizing
- Sweeping and Mopping
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Customer Service
Construsurgir
07.2020 - 07.2024
Physiotherapist
Famisanar EPS
03.2018 - 10.2021
Clothing Seller
Koaj Colombia
05.2012 - 11.2016
Waitress
Hawaiana Y Maracuyá Restaurant
04.2008 - 08.2011
Physiotherapist - Physiotherapist
Universidad Manuela Beltrán